What happens if I exceed my plan's contact count?

What happens if I exceed my plan's contact count?

You won't be able to add new contacts to your account, and all active syncs that import your contacts will be disabled. New contacts cannot enter your journeys, but you'll still be able to run journeys with existing contacts.

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                                                                                                              • Related Articles

                                                                                                              • Managing your subscription plans

                                                                                                                Zoho Marketing Automation has three plans: Standard, Professional, and Enterprise. We provide our users with an initial 14-day trial period, during which they can use and explore all product features without any feature restrictions. After the trial ...
                                                                                                              • Can I cancel my subscription?

                                                                                                                If at any point you are not satisfied with our product or service, you can cancel your subscription, and get a full refund per Zoho's refund policy. Learn more about managing your subscription and pricing plans in Zoho Marketing Automation
                                                                                                              • Can I upgrade or downgrade my plan?

                                                                                                                Yes, you can upgrade or downgrade your plan at any time you like. Your plan will be upgraded as soon as you opt for it. In case you opt for a downgrade, it will be carried out at the end of your billing cycle. However, you can opt for downgrade ...
                                                                                                              • Will I have access to my data if I downgrade or cancel my plan?

                                                                                                                Yes, when you downgrade or cancel your plan, you'll still have access to all the features and reports. When you downgrade, you cannot perform any new operation that the selected plan is restricted with. When you cancel, your account will become ...
                                                                                                              • What happens if I've missed a payment?

                                                                                                                When your payment date is due, you'll be informed about it. Once, the payment due date has passed, we'll suspend data fetching and all features will be disabled until the payment is made. Learn more about managing your subscription and pricing plans ...
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