Score contacts by email campaign activities

Score contacts by email campaign activities

Zoho Marketing Automation provides you with an array of email campaign activities that can be used to score your contacts. Any contacts with your target score can be considered marketing qualified.
 
Here are all of the email campaign activities your contacts may perform:

Unique Open

Opens the campaign just once

Multiple Open

Opens the campaign three times or more

Unique Click

Clicks the link inside a campaign once

Multiple Click

Clicks the link inside a campaign three times or more

Unique Reply

Replies to your email campaign

Multiple Reply

Replies to your email campaigns three times or more

Positive Reply

Sent a positive or productive reply to your email campaigns

Opt-in

Subscribes to your website

Tell-a-friend

Refers a friend to your website

Unsubscribe

Unsubscribes from your campaigns or newsletters

Negative Reply

Sent a negative or unfavorable reply to your email campaigns

To set email campaign-based scoring

  1. Under Contacts menu in the Navigation Toolbar to the left, select Lead Qualification.
  2. Scroll down the Lead Generation module till you see the Email Campaign Based Scoring section.
  3. You can enable or disable the toggles for each type of activity available.



Note: Score updates can be paused. Existing scores will remain the same until you enable scoring again.
To pause or resume scoring
  1. Under Contacts menu in the Navigation Toolbar to the left, select Lead Qualification.
  2. Scroll down the Lead Generation module till you see the Email Campaign Based Scoring section.
  3. Toggle the switch at the top of the Email Campaign Based Scoring section to Disable/Enable scoring.
  4. You can also enable or disable an individual activity's scoring by toggling the switch near each identifier.


     
To edit an activity
  1. Under Contacts menu in the Navigation Toolbar to the left, select Lead Qualification.
  2. Scroll down the Lead Generation module till you see the Email Campaign Based Scoring section.
  3. Click the dotted menu for the specific activity you want to edit.
  4. Select Edit.



  5. Edit the data, then click Save.





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