How to setup sync with Zoho Commerce

How to set up sync with Zoho Commerce

Zoho Commerce is an e-commerce platform that allows anyone to setup an online store and sell their products. Integrating with Zoho Commerce will allow you to sync your store products, customers, orders and enable scheduling automations and campaigns.
 
Learn how to integrate with Zoho Commerce 

Set up a sync   

  1. Choose Settings on the left panel, then click Apps under Integrations.
    settings icon

    settings page
  2. Click Zoho Commerce to create a sync.
  3. Select a mailing list if required to which you intend to sync the contacts. All the synced contacts will be available in the selected list as well as under All contacts in Zoho Marketing Automation.
  4. Select a topic if required to associate your contacts with a relevant topic you intend to communicate with them.
    commerce sync
  5. Select a lawful basis. This option will be available only if you've opted to comply with GDPR in  your Zoho Marketing Automation account settings.
  6. Click Next. 
Note: Zoho Marketing Automation will automatically map the fields of your contacts already available in Zoho Commerce. Once you have set up the sync, you can view the fields that have been mapped.

 Map fields 

Map the relevant Zoho Commerce fields with Zoho Marketing Automation fields. You can map additional fields if required by clicking the plus side beside the last mapped field.
commerce mapping
 
Click Initiate once you are done.

  View mapped fields   

Navigate to Field  tab. Here you can view all the fields that have been mapped from Zoho Commerce. You can also edit your sync configuration or field mapping by clicking on the Edit icon available in respective tabs.
 field mapping

 View sync history   

Navigate to Sync history tab.
Here you can see the following details:
  1. Sync time - The time at which the sync was performed.
  2. Total records - Total number of contacts synced at the given time.
  3. Added -  Number of new contacts added at the given time.
  4. Updated - Number of existing contacts updated.
  5. Skipped - Number of contacts not synced since they didn't match the sync criteria. 
    sync history
 
Note: You can export your skipped contacts as a .csv file by clicking the export icon next to the skipped value.