Deactivate or delete a user | Online Help - Zoho Marketing Plus

Deactivate or delete a user

Deactivating a user temporarily revokes their access to the Marketing Plus account. To access the Marketing Plus account again, the user will need to be reactivated by the Administrator.
Deleting a user removes them permanently from the Marketing Plus account. Both deactivating and deleting a user can only be performed by the Marketing Plus Administrator.
To deactivate or delete a user
  1. Go to Setup and then Users.
  2. Select the user and click Deactivate.
  3. To delete a user, click the Delete icon.

  4. Click Yes, I understand. Delete User. in the pop-up.
To reactivate a user
  1. Go to Setup and then Users.
  2. Click the dropdown in the top-left corner and select Inactive Users.
  3. Select the User and click Activate.

  4. Specify the Org Level Access and Brand Level Access and click Assign.

Export users

The administrator of the Marketing Plus account can export all the users to a spreadsheet.

To export users
  1. Go to Setup and then Users.
  2. Click the Export all users icon in the top-right corner. 

Search and filter

The Users page in Marketing Plus lets you search for and filter users based on their status.
  1. All Users: Displays the list of all users who have been added to brands in your Marketing Plus account, regardless of whether they are active, inactive, pending, or Marketing Plus admins.
  2. Active Users: Users who have an active user license for your Marketing Plus account.These are people who are using Marketing Plus services.
  3. Inactive Users: Users who were deactivated by the Admin of the organization.
  4. Pending Users: Users who are yet to accept the Marketing Plus email invite they were sent.
  5. Marketing Plus Admins: Users who are in charge of all brands of your organization. 

To search for and filter users
  1. Go to Setup and then Users and click the Search icon.
  2. Enter a name or email address.

  3. To filter users, click the dropdown in the top-left corner and select an appropriate option.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                    Zoho SalesIQ Resources

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • How do I deactivate a brand?

                                                                                            To mark a brand as inactive Go to Setup > Brands > Basic Information. Click the More icon and select Deactivate. You can click Activate Brand at the left side of the Brand page to activate the brand again.
                                                                                          • How do I purchase user licenses?

                                                                                            To purchase user licenses: Go to Setup and then Subscription and click Billing. Click Upgrade Add-Ons. Enter the number of Users and click Proceed. Click Make Payment.
                                                                                          • Can I assign an activity to a user in Marketing Plus?

                                                                                            Yes, activities can be assigned to a user in Marketing Plus.   To assign activity Go to Brand Studio and select a Marketing Project. In the Activities section, click the add icon and select + Assign Activity. Enter the Name, Activity Type, Expected ...
                                                                                          • How do I add users to a brand?

                                                                                            To add users to a brand Go to Setup and then Brands. Select a brand from the dropdown in the top-left corner of the window and click Users. Click Add User. Enter the Email Address. Select a Role from the dropdown. The list of all the modules that are ...
                                                                                          • Users in a Brand

                                                                                            The employees in your organization who have access to a brand in Marketing Plus are called users. All the users who are part of the brand will be displayed here. Each user can be assigned an appropriate role. The number of users that can be added ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources