Deactivate or delete a user
Deactivating a user temporarily revokes their access to the Marketing Plus account. To access the Marketing Plus account again, the user will need to be reactivated by the Administrator.
Deleting a user removes them permanently from the Marketing Plus account. Both deactivating and deleting a user can only be performed by the Marketing Plus Administrator.
To deactivate or delete a user
- Go to Setup and then Users.
- Select the user and click Deactivate.
- To delete a user, click the Delete icon.
- Click Yes, I understand. Delete User. in the pop-up.
To reactivate a user
- Go to Setup and then Users.
- Click the dropdown in the top-left corner and select Inactive Users.
- Select the User and click Activate.
- Specify the Org Level Access and Brand Level Access and click Assign.
Export users
The administrator of the Marketing Plus account can export all the users to a spreadsheet.
To export users
- Go to Setup and then Users.
- Click the Export all users icon in the top-right corner.
Search and filter
The Users page in Marketing Plus lets you search for and filter users based on their status.
- All Users: Displays the list of all users who have been added to brands in your Marketing Plus account, regardless of whether they are active, inactive, pending, or Marketing Plus admins.
- Active Users: Users who have an active user license for your Marketing Plus account.These are people who are using Marketing Plus services.
- Inactive Users: Users who were deactivated by the Admin of the organization.
- Pending Users: Users who are yet to accept the Marketing Plus email invite they were sent.
- Marketing Plus Admins: Users who are in charge of all brands of your organization.
To search for and filter users
- Go to Setup and then Users and click the Search icon.
- Enter a name or email address.
- To filter users, click the dropdown in the top-left corner and select an appropriate option.