How to fix audio and video issues in Mac OS Mojave and Windows 10?

How to fix audio and video issues in Mac OS Mojave and Windows 10?

Enabling microphone and camera in Mac

If your computer runs on MacOS Mojave, you will need to provide access to your camera and microphone for audio/video transmission while using Zoho Meeting. Zoho Meeting will ask you permission to use your camera and microphone when you start a meeting or webinar.
 


 
If you decline access, your audio will not work. 
 
To enable your camera and microphone once you have declined access, follow these steps.
  1. Open System Preferences on your mac.
  2. Select Security and privacy and go to the Privacy tab.
  3. If you are using the Zoho Meeting desktop app, select Microphone and enable it for Zoho Meeting. This will give permission for the Zoho Meeting desktop app to use your microphone. Similarly, to transmit video, select Camera and enable it for Zoho Meeting.
  4. If you are using Zoho Meeting from your browser and not the Zoho Meeting desktop app, provide permission for your browser that is, Google Chrome or Firefox to use your microphone and camera.

 
 

Enabling microphone in Windows 10

If you use Windows 10, your computer audio may not work even if you allow Zoho Meeting to access your microphone. This is because you need to enable the microphone from your System Settings for security reasons.

To turn on audio:
  1. Go to Start > Settings > Privacy > Microphone.
  2. Enable the button that says Allow apps to access your microphone.
  3. Scroll down further and enable Allow desktop apps to access your microphone.



Enable camera in Windows 10

Similarly, to turn on video:
  1. Go to Start > Settings > Privacy > Camera.
  2. Enable the button that says Allow apps to access your camera
  3. Scroll down further and enable Allow desktop apps to access your camera.





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