I am not able to join a meeting or webinar. How can I fix it?

I am not able to join a meeting or webinar. How can I fix it?

If you are unable to join or start a meeting or webinar, it could be because you are unable to establish a connection with our servers. You can take the following steps to resolve this issue.
  • Add *.zohomeeting.com domain to the exception list on your firewall configuration as it automatically resolves all the IP addresses of Zoho Meeting.
  • We use outgoing port 443 to make Websocket/TCP connection to our servers. If you have a proxy that blocks the port (or) Websocket (or) TCP protocol, please make the necessary changes to allow the same.
  • Sometimes Internet Service Providers (ISPs) fail to resolve the domain name. Please contact your ISP if connection is not established even after changing firewall and proxy settings.
  • If you are still experiencing issues after following the above steps, try switching to a different network if possible.
Network Firewall or Proxy Server Settings
 Ports to open
Domains to be whitelisted
Required
Open TCP port 443
*.zoho.com
*.zohomeeting.com
Highly recommended
Open UDP port range 16384 – 32768

Open UDP Port 3478
 

Note:
  1. If you are using a VPN, please disconnect it if it is not required for your meeting. 
  2. We recommend using wired network connection for better performance. 
  3. You can view other prerequisites on our system requirements page.                                                     


    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                Zoho SalesIQ Resources



                    Zoho TeamInbox Resources




                              Zoho DataPrep Resources

                                Zoho DataPrep Demo

                                Get a personalized demo or POC

                                REGISTER NOW


                                  Design. Discuss. Deliver.

                                  Create visually engaging stories with Zoho Show.

                                  Get Started Now











                                                        • Related Articles

                                                        • Schedule a webinar

                                                          Webinars can be scheduled to organize large online events, educate your leads about your product or service, clarify their queries, learn about their business requirements, and convert them as your customers.  An event can be designed through the ...
                                                        • Scheduling an online meeting ​

                                                          Online meetings save travel costs and are easier to set up than physical meet-ups. In Zoho Meeting, all you need to do to set up a meeting is provide the details of the meeting and the email addresses of participants in the Schedule meeting form. ...
                                                        • Promote webinar

                                                          You can spread the word about your webinar among your target audience by sharing your webinar registration link, by embedding it on webpages and blogs, through social media platforms, or by sending webinar campaigns.  Share registration link Copy the ...
                                                        • Join a meeting

                                                          Participants can join meetings using joining links or meeting keys shared by the presenter via email or messaging apps. They can join meetings from web browsers (Google Chrome or Mozilla Firefox), the Zoho Meeting Desktop app, or mobile devices using ...
                                                        • Zoho Meeting integration with Zoho Notebook

                                                          Zoho Meeting integration with Zoho Notebook will be enabled by default on all your Zoho Meeting paid accounts. It helps you to capture important information, make a note of any questions asked and answers given during your meeting, and ideas that ...

                                                        Resources

                                                        Videos

                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                        eBooks

                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                        Webinars

                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                        CRM Tips

                                                        Make the most of Zoho CRM with these useful tips.



                                                          Zoho Show Resources