Support Guide: Submitting Feedback & Initiating Chat

Zoho Notebook

Applies to: iOS · Android · Windows Desktop · Mac Desktop

This guide walks you through how to submit feedback or start a live chat with our support team, directly from the Zoho Notebook app. Use the quick-reference table below to find your platform, then follow the detailed steps in the relevant section.

At a Glance:

Platform	Feedback Path	Chat Path (Paid)	Log Attachment
📱 iOS	Settings > Help & Support > Feedback	Settings > Help & Support > Chat with us	Toggle manually
🤖 Android	Menu > Help & Feedback > Submit Feedback	Menu > Help & Feedback > Chat with us	Toggle manually
🖥️ Windows	Profile icon > Send Feedback	Profile icon > Chat with us	Attached automatically
🍎 Mac	Help > Contact Support	Help > Contact Support > Connect via chat	Toggle manually

Part 1: Submitting Feedback

When submitting feedback, include the ticket ID provided by our support team — this links your submission to the correct case. Steps vary slightly by platform.

📱 iOS

Open the Zoho Notebook app.
Go to Settings > Help & Support > Feedback.
Enter your ticket ID: in the feedback field.
Enable Attach User Log and Attach Receipt.
Tap Submit.

🤖 Android

Open the Zoho Notebook app.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Help & Feedback > Submit Feedback.
Enable the Attach User Log toggle.
Enter your ticket ID: in the comment field.
Tap Submit.

🖥️ Windows Desktop

Open the Zoho Notebook desktop app.
Click on your Profile icon in the top-right corner.
Select Send Feedback.
Enter your ticket ID: in the feedback field.
Click Send.

🍎 Mac Desktop

Open the Zoho Notebook app.
Click Help > Contact Support.
Ensure User Log and User Receipt are both enabled.
Enter your ticket ID: in the feedback field.
Click Submit.

Part 2: Initiating a Live Chat

⭐ Premium Feature Only

Live chat support is available exclusively for paid Zoho Notebook subscribers. Free plan users can use the feedback form mentioned in Part 1 to reach our support team.

Paid subscribers can reach our team via live chat directly from within the app. Follow the steps for your platform below.

📱 iOS

Open the Zoho Notebook app.
Go to Settings > Help & Support > Chat with us.

🤖 Android

Open the Zoho Notebook app.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Help & Feedback > Chat with us.

🖥️ Windows Desktop

Open the Zoho Notebook desktop app.
Click on your Profile icon in the top-right corner.
Select Chat with us.

🍎 Mac Desktop

Open the Zoho Notebook app.
Click Help > Contact Support > Connect with us through chat.

Need Further Assistance?

Following these steps will help ensure your queries reach us with the right information for quick assistance. If you need any further help, please drop an email to support@zohonotebook.com, and our team will be happy to assist you at every step.

Happy Note-taking :)

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