Zoho Notebook
Support Guide: Submitting Feedback & Initiating Chat
Applies to: iOS · Android · Windows Desktop · Mac Desktop
This guide walks you through how to submit feedback or start a live chat with our support team, directly from the Zoho Notebook app. Use the quick-reference table below to find your platform, then follow the detailed steps in the relevant section.
At a Glance:
Platform
| Feedback Path | Chat Path (Paid) | Log Attachment
|
📱 iOS | Settings > Help & Support > Feedback | Settings > Help & Support > Chat with us | Toggle manually |
🤖 Android | Menu > Help & Feedback > Submit Feedback | Menu > Help & Feedback > Chat with us | Toggle manually |
🖥️ Windows | Profile icon > Send Feedback | Profile icon > Chat with us | Attached automatically |
🍎 Mac | Help > Contact Support | Help > Contact Support > Connect via chat | Toggle manually |
Part 1: Submitting Feedback
When submitting feedback, include the ticket ID provided by our support team — this links your submission to the correct case. Steps vary slightly by platform.
Open the Zoho Notebook app.
Go to Settings > Help & Support > Feedback.
Enter your ticket ID: in the feedback field.
Enable Attach User Log and Attach Receipt.
Tap Submit.
Open the Zoho Notebook app.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Select Help & Feedback > Submit Feedback.
Enable the Attach User Log toggle.
Enter your ticket ID: in the comment field.
Tap Submit.
Open the Zoho Notebook desktop app.
Click on your Profile icon in the top-right corner.
Select Send Feedback.
Enter your ticket ID: in the feedback field.
Click Send.
Open the Zoho Notebook app.
Click Help > Contact Support.
Ensure User Log and User Receipt are both enabled.
Enter your ticket ID: in the feedback field.
Click Submit.
Part 2: Initiating a Live Chat