Overview  

Zoho Notebook is designed to keep your notes safe, updated, and accessible across all your devices. Sync and Backup work together to ensure your data remains consistent and protected.

Sync keeps your notes consistent across devices in real time, while backup ensures your data is securely stored and recoverable. Together, these features allow you to access, edit, and protect your information without manual effort.

By signing in with your Zoho account and staying connected to the internet, your notes remain up to date and secure at all times.

How Sync Works in Zoho Notebook  

What is Sync?  

Sync (synchronization) ensures that any changes you make to your notes are automatically updated across all devices where you are signed in with the same Zoho account.

For example:

• Create a note on your mobile device → It appears on the web app.

• Edit a note on your laptop → The updated version reflects on your tablet.

• Delete a note on one device → It is removed across all devices.
  

Sync happens automatically when:

• You are signed in to your Zoho account.

• Your device is connected to the internet.
  

What Gets Synced?  

All the content in your notebook account will get synced including the following data:

• Notebooks

• All types of notecards (text, checklist, photo, audio, file, etc.)

• Tags

• Attachments

• Noteboards and Whiteboards

• Updates or edits made to existing content

• Deletions

Offline Access and Sync Behavior  

Zoho Notebook allows you to work offline on mobile and desktop apps. When you create or edit notes offline and delete or move notecards. The changes are saved locally on your device.

Once your device reconnects to the internet, all changes are automatically synced to the cloud and other devices reflect the updated content. This ensures uninterrupted productivity even without internet access.

• Creating local backups

• Migrating data
  

Data Safety and Account Protection  

To ensure your data remains secure:

• Always sign in using your official Zoho account.

• Enable two-factor authentication (recommended).

• Avoid logging into your account on untrusted devices.

Your data is linked to your Zoho account, not to a specific device.

Troubleshooting Sync Issues

If your notes are not syncing as expected, try the following steps before contacting support.

Ensure that your device is connected to a stable internet connection(Preferrably Wi-Fi). Sync may be delayed or interrupted on slow or unstable networks.

If you use Zoho Notebook on multiple devices, make sure you're signed in with the same Zoho account on each device.

If your notes are available in the Zoho Notebook Web App but are missing or outdated on one of your devices, perform a Full Sync. This refreshes the local copy of your synced data by downloading the latest version from the server.

Note: A Full Sync downloads the latest version of your synced data from Zoho Notebook. It does not delete any notes from your account.

Android:

iPhone and iPad:

Windows:

Mac:

Tip: Keep the app open and connected to a stable internet connection until the Full Sync is complete.

5. Check Whether Sync Has Finished

For accounts with a large number of notes or attachments, the initial sync or Full Fetch may take some time. Keep the app open until the synchronization process is complete.

If your notes are still not syncing after trying the above steps:

• Verify whether your notes are available in the Zoho Notebook Web App.
• Avoid signing out of your account or reinstalling the app unless advised by the support team.
• Contact Zoho Notebook Support with your registered email address, device details, app version, and a description of the issue. If possible, include screenshots or a screen recording to help us investigate faster.

Frequently Asked Questions  

1. Do I need to manually sync my notes?  

No, sync happens automatically when your device is connected to the internet.

2. Will my notes be lost if I uninstall the app?  

No, Your notes are stored in your Zoho account. Simply reinstall the app and sign in with the same email address to restore them.

3. Can I use Zoho Notebook without the internet?  

Yes. You can create and edit notes offline. Changes will sync once you reconnect to the internet.

4. What happens if I accidentally delete a note?  

5. How can I perform a full sync of my notes?  

A full sync ensures that all your notes and updates are completely refreshed across your devices.

To perform a full sync:

1. Open the Zoho Notebook app on your device.

2. Ensure you are logged in with your Zoho account.

3. Make sure your device has a stable internet connection.

4. Long press or double-click the Sync icon (sync wheel) and select Yes to proceed with Full Sync (Full Fetch).

This will fetch the latest data from the server and refresh your notes on the device.

6. When should you perform a full sync?  

You may want to perform a full sync in the following situations:

• When notes are not appearing on other devices.

• After reinstalling the Notebook app(If needed).

• When all notes and notebooks are visible in the web app but missing in the desktop or mobile application.