This not only saves time but also ensures that your notes remain professional and clear before sharing with your team or customers.
Support for Call Modules
The Notebook extension now fully integrates with Bigin Call modules, allowing you to attach notes directly to your logged or incoming calls. This way, all your call-related insights, action items, and follow-ups stay right where they belong.
With this update, you no longer need to create separate notes manually or search for related conversations in different sections. Everything stays neatly connected to each call record.
Where to find it:
- Navigate to a Call record in your Bigin.
- Look for the Notebook related list section.
- Click Write Note or choose other note types (audio, checklist, etc.) from the dropdown.
- Save and manage notes as you would with other Bigin records.
This helps teams stay on the same page, ensuring no important details from client or prospect calls are missed.
AI Transcript
The AI Transcription feature is designed to transform how you handle audio notes and call recordings. It automatically converts your spoken content into neatly formatted text, making it easier to review, edit, and share important information. If you often record meeting recaps, sales pitches, or client discussions, you no longer need to transcribe manually or worry about missing critical points. Smart Transcript currently supports 7 languages and recognises context to deliver accurate transcripts.
How to use:
- While creating a note, select the Audio card and record your message or upload a call recording. (For now, manual entry is required. However, we are working on automating this process, and it will be rolled out soon)
- Once saved, click on the Transcript icon on the screen.
- The system will process and generate a text version of your recording, which you can edit or directly attach to the Bigin record.
This feature is especially helpful for sales and support teams to document call outcomes quickly and share them with the team without additional effort.