If you're experiencing issues while using Zoho Notebook, you can try a few basic troubleshooting steps before contacting support. This guide covers common issues related to synchronization, loading notes, app performance, search, sign-in, and other Notebook features.

The options and troubleshooting steps available may vary depending on the platform you're using.

Notes Are Not Syncing Across Devices

If notes created or updated on one device are not appearing on another:

1. Make sure all your devices are connected to a stable internet connection.
2. Confirm that you're signed in to the same Zoho account on all devices.
3. Open the Zoho Notebook web app and check whether the latest version of the note is available there.
4. Open Notebook on the affected device and initiate a manual sync using the Sync option.
5. Allow some time for the synchronization to complete, particularly if you have a large number of notes or attachments.

Avoid editing the same note simultaneously on multiple devices while synchronization is still in progress.

Notes Are Not Opening or Keep Loading

If a notecard continues to load or does not open:

1. Check your internet connection.
2. Close and reopen Zoho Notebook.
3. Check whether the affected note opens correctly in the Notebook web app.
4. Check whether the issue occurs with a specific note or with multiple notes.
5. If the issue is limited to a particular note, keep the notecard title and URL available when contacting support.

Changes to a Note Are Not Appearing

If you've recently edited a note but the latest content is not displayed:

1. Check the note in the Notebook web app.
2. Make sure synchronization has completed on the device where the changes were originally made.
3. Refresh or sync Notebook on the other device.
4. If available, check the note's Versions to see whether an earlier or later version of the content is available.

Search Is Not Showing Expected Notes

If you cannot find a note using search:

1. Try searching using a word or phrase that appears in the note.
2. Search using the note title.
3. Check the notebook, collection, or tags where the note is stored.
4. Confirm that the note has successfully synchronized with the Notebook web app.
5. If the note is available but still does not appear in search results, note the search term and affected notecard details before contacting support.

Zoho Notebook Is Slow or Unresponsive

If the app is taking longer than expected to load or respond:

1. Close and reopen the Notebook app.
2. Make sure you're using the latest version of Zoho Notebook.
3. Check whether the issue occurs with all notes or only with larger notes or notes containing multiple attachments.
4. Check whether the same behavior occurs in the Notebook web app.
5. Restart your device and try again.

Unable to Sign In

If you're unable to access your Notebook account:

1. Confirm that you're entering the correct Zoho account credentials.
2. Check whether you can sign in to your Zoho account from a web browser.
3. If you've forgotten your password, use the password recovery option available on the Zoho sign-in page.
4. If you're using multiple Zoho accounts, verify that you're signing in with the account containing your Notebook data.

Import Is Taking Longer Than Expected

The time required to import notes can vary depending on the number of notes, attachments, and the size of the imported files.

If an import appears to be taking longer than expected:

1. Keep Notebook connected to a stable internet connection.
2. Allow sufficient time for larger imports to complete.
3. Avoid initiating the same import multiple times.
4. Check whether some of the imported notes have already started appearing in Notebook.
5. If the import remains incomplete, contact Notebook support with the import format, approximate file size, and source application.

Export Is Not Completing

If you're having trouble exporting your Notebook data:

1. Make sure you have a stable internet connection.
2. Retry the export after some time.
3. Check the email address associated with your Zoho account if the export process sends a download link by email.

Reminders or Notifications Are Not Appearing

If you're not receiving Notebook reminders:

1. Check whether notifications are enabled for Zoho Notebook in your device settings.
2. Verify the date and time configured for the reminder.
3. Make sure your device's date, time, and time zone are correct.
4. Check whether battery optimization or background restrictions are preventing Notebook from delivering notifications.

General Troubleshooting

For most unexpected behaviors, try the following before contacting support:

1. Update Zoho Notebook to the latest available version.
2. Check your internet connection.
3. Close and reopen the app.
4. Restart your device.
5. Check whether the same issue occurs in the Notebook web app.
6. Confirm whether the issue affects one note, one notebook, or the entire application.
7. Note any error message displayed by the app.

Important: Before reinstalling the app or clearing application data, make sure your notes have completely synchronized and are available in the Notebook web app.

Information to Share With Support

If the issue continues, providing the following information can help the Notebook support team investigate it faster:

• Device model and operating system version
• Zoho Notebook app version
• Description of the issue
• Whether the issue also occurs in the Notebook web app
• Affected notecard title and URL, when applicable
• Screenshot or short screen recording of the issue
• Exact error message, if any
• Application logs or feedback submitted from the affected device

Need Further Assistance?

If the troubleshooting steps above don't resolve the issue, contact the Zoho Notebook support team at support@zohonotebook.com.

When contacting support, include as much information about the issue as possible. Screenshots, screen recordings, affected notecard details, and application logs can help the team identify and resolve the issue more efficiently.