Redeeming your wallet credits  

• When you subscribe to Notebook Business, you'll be on trial period. Whenever you're ready to purchase Notebook Business, click on the "Upgrade" link in the profile, at the top right corner of your Notebook account. You'll be redirected to the Zoho Payments page in a new tab.

• Your Zoho Wallet credits can be viewed at any time on the Payments page.

• Pick the Notebook Teams plan to upgrade.

• Fill in the number of users and the add-ons you need, to get your subtotal.

• For Annual purchases only, customers/prospects are restricted on the usage of Wallet credits up to 25% of the invoice amount.

Usage  

• Wallet credits can be used only for new purchases or edition upgrades within Zoho.

• This offer cannot be combined with any other offer or promotion.

• All wallet credits are time-sensitive and need to be used within the expiration date.

Transfer  

• Credits cannot be encashed or transferred to a bank account or card.

• Wallet credit can be transferred between two users as long as it is within the same organization (same domain) and country. To request a transfer, write an email to wallet@zohocorp.com

• Credits cannot be transferred to someone outside an organization.

• All unused credits will lapse when the customer cancels /downgrades the account in between the subscription period.

Exceptions  

• An existing customer of any Zoho product cannot use credits to purchase Zoho One.

• Existing Zoho One customers can use the credits to purchase products that are not available in the bundle.

Reach out to us at wallet@zohocorp.com / Live Chat to get instant help from us.