I get an error while saving documents over HTTPS URL scheme. What am I doing wrong?

You will get save document error present over HTTPS URL scheme in any of the following cases:

SSL Certificate of your saveurl does not match your registered domain name. Please check the authenticity of your SSL Certificate from the website: https://www.digicert.com/help/
Your saveurl SSL Certificate is not part of either Mozilla's trusted certs or the latest JDK's certs supported by Zoho. List of supported Mozilla certs can be found in the certdata.txt file.
There could also be SSL handshake error due to which the save may fail. It is either because of, the server certificate chain is incomplete or the Java's trust store doesn't trust the server's root certificate. In most of the cases, the server's certificate chain is incomplete.

Reason for the issue:

When a client (browser) connects to a server, it needs to verify the certificate chain provided by the server to establish a secure connection (HTTPS). This is done using a list of trusted Certificate Authority (CA) certificates maintained in the browser. Similar to this, there is a cacerts file in the application's JDK (who acts as a client) consists of a list of trusted CA certificates.

When Java cannot build the certificate chain of the server during handshake process either because of, the server certificate chain is incomplete or the cacerts file doesn't trust the server's certificate, "javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target." exception is thrown.

For the domain example.com, the certificate chain is 'example.com' (Leaf or server certificate - issued by intermediate - sent by server)
Go Daddy Secure Certificate Authority - G2 (Intermediate certificate - issued by root - to be sent by server)
Go Daddy Root Certificate Authority - G2 (Root certificate - self signed - in our JDK cacerts file)

Here, the server has not sent the intermediate certificates.

To fix the issue, you should correct the server's SSL certificate chain configurations, by reinstalling the server certificate and the intermediate certificates correctly.

Access your files securely from anywhere

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
Offline Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Order Forms for Small Business
No Code Forms	Construction
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms	Legal
Form Designer	HR
Card Forms	Food
Assign Forms	Photography
Translate Forms	Real Estate
Electronic Forms
Notification Emails for Forms
Holiday Forms
Form to PDF
Email Forms CRM Forms Embeddable Forms Drag and Drop form builder HIPAA Forms Encrypted Forms

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

Zoho Pagesense Resources

You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho Social?

Manage your brands on social media

Access Zoho Social

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Zoho Sheet Resources

New to Zoho Forms?

Latest Feature Updates

Explore our Pricing & Plans

Zoho Forms Resources

Secure your business

communication with Zoho Mail

Get started

Mail on the move with

Zoho Mail mobile application

Go Mobile

Stay on top of your schedule

at all times

Get started

Carry your calendar with you

Anytime, anywhere

Get started

Latest Announcements

New to Zoho Sign?

Zoho Sign Resources

Sign, Paperless!

Sign and send business documents on the go!

Get Started Now

Zoho SalesIQ Resources

New to Zoho TeamInbox?

Zoho TeamInbox Resources

Connect with us

New to Zoho ZeptoMail?

LEARN MORE

Latest Feature Updates

Zoho DataPrep Resources

New to Zoho DataPrep?

Access Zoho DataPrep

Zoho DataPrep Demo

Get a personalized demo or POC

Design. Discuss. Deliver.

Create visually engaging stories with Zoho Show.

Get Started Now

New to Zoho Workerly?

Access Zoho Workerly

New to Zoho Recruit?

Access Zoho Recruit

New to Zoho CRM?

Signup Now

Access Zoho CRM

Latest Feature Updates

New to Zoho Projects?

Access Zoho Projects

New to Zoho Sprints?

Access Zoho Sprints

New to Zoho Assist?

Access Zoho Assist

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Related Articles
How do I save documents locally using "save_url" method? Any sample codes available?
A "save_url" is a publicly accessible Web hook or a Web URL to which Zoho will push the updated document content from its Office editors (Writer, Sheet, Show) to your storage server. In order to make use of "save_url" method and save document ...
Why I am getting an error while importing a document present as a Web URL over https URL scheme?
The stated error in importing the document present over a web URL (HTTPS scheme) will occur in any of the cases mentioned below: SSL Certificate does not match your registered domain name. Check the authenticity of your SSL Certificate from the ...
Why am I getting "The API key is invalid" error?
You will get invalid API key error in any of the following cases: Incorrect API key Please ensure that you have provided the exact API key associated with your Zoho account in the API request. You can confirm the correct API key from your Office ...
How are documents edits saved in Host application servers?
Zoho Office Integrator allow partners and businesses to save the document content back to their storage servers through "webhook". Documents are saved in your storage servers from Editor when user click save button. A webhook is a publicly accessible ...
How do I compare two documents in Zoho Writer? Any sample codes?
To compare two versions of a document, you need to make use of Zoho Writer's Comparison API. HTML Sample Code: <form method="POST" action="https://writer.zoho.com/writer/officeapi/v1/document/compare" enctype="multipart/form-data" ...