Why am I getting The API key is invalid error?

Why am I getting "The API key is invalid" error?

You will get invalid API key error in any of the following cases:

  1. Incorrect API key

    Please ensure that you have provided the exact API key associated with your Zoho account in the API request. You can confirm the correct API key from your Office Integrator dashboard.

  2. API key registered in a different domain

    If you have registered your API key in EU domain(.eu) and configured API requests to US domain( .com), and vice versa, you will get "the API key is invalid" error. To resolve this issue, you need to send all your requests to the proper domain (US or EU).

    For example, if you have generated your API key in EU domain and you want to open documents you will have to send your API requests to Zoho Writer's EU domain - https://writer.zoho.eu/v1/officeapi/document  

    Similarly, if your developers are accessing Office Integrator Help documentation from EU, they will be automatically redirected to the EU help page and the sample API requests will reflect EU domain URLs. In such case, the US domain generated API key will not work and throw an invalid key exception. You can create a new Zoho account in EU domain and generate a separate API key from https://officeapi.zoho.eu/ for the API requests to work.

  3. API key is inactive

    If you have closed your Zoho Account, the API key associated with it automatically becomes inactive and you will get invalid API key error.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                              




                            

                            Zoho Marketing Automation

                              Zoho Sheet Resources

                               




                                  Zoho Forms Resources


                                    Secure your business
                                    communication with Zoho Mail


                                    Mail on the move with
                                    Zoho Mail mobile application

                                      Stay on top of your schedule
                                      at all times


                                      Carry your calendar with you
                                      Anytime, anywhere




                                            Zoho Sign Resources

                                              Sign, Paperless!

                                              Sign and send business documents on the go!

                                              Get Started Now


                                                  Zoho SalesIQ Resources



                                                      Zoho TeamInbox Resources



                                                              Zoho DataPrep Resources



                                                                Zoho DataPrep Demo

                                                                Get a personalized demo or POC

                                                                REGISTER NOW


                                                                  Design. Discuss. Deliver.

                                                                  Create visually engaging stories with Zoho Show.

                                                                  Get Started Now











                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources