Why I am getting an error while importing a document present as a Web URL over https URL scheme?

Why I am getting an error while importing a document present as a Web URL over https URL scheme?

The stated error in importing the document present over a web URL (HTTPS scheme) will occur in any of the cases mentioned below:

  • SSL Certificate does not match your registered domain name. Check the authenticity of your SSL Certificate from the website: https://www.digicert.com/help/

  • Partner's SSL Certificate is not part of either Mozilla's trusted certs or the latest JDK's certs supported by Zoho. List of supported Mozilla certs can be found in the certdata.txt file.

  • There could also be SSL handshake error due to which the import may fail. It is either because of, the server certificate chain is incomplete or the Java's trust store doesn't trust the server's root certificate. In most of the cases, the server's certificate chain is incomplete. 

    To fix the issue, you should correct the server's SSL certificate chain configurations, by reinstalling the server certificate and the intermediate certificates correctly.