Manage APNs certificate for iOS devices
The Apple Push Notification Service (APNs) establishes a secure connection between the apps and the iOS devices for propagating information. For enrolling iOS devices in Zoho One, you will need a certificate generated through the APNs certificate portal.
Prerequisites
- A company-specific Apple ID, called Corporate Apple ID, is recommended for creating APNs certificate. This will reduce the consequences of an employee leaving the organization after creating APNs certificate using their personal Apple ID. Create a corporate Apple account
- Safari/Firefox/Chrome is recommended by Apple to access the APNs certificate portal.
The steps to configure APNs certificate, update notification details, remove APNs certificate vary between the three User Interface versions supported in Zoho One. Select the UI version you use and proceed with the steps that follow:
Configure APNs certificate
The APNs certificate is valid for one year from its day of creation.
One Experience UI
Spaces UI
Unified UI
One Experience UI
- Sign in to Zoho One, then click the Admin Panel icon
on the top-right corner.
- Click Devices on the left menu.
- Select MDM.
- Go to Enrollment tab, then click Settings.
- Click Configure certificate.
- Click Download to download a vendor-signed Certificate Signing Request (CSR).
- Sign in to Apple Push Certificate Portal using your corporate Apple ID.
- Click Create Certificate.
- Click Accept once you have read the terms and conditions.
- In Create a New Push Certificate, click Choose File.
- Browse and select the downloaded CSR, then click Upload.
- Click Download to download the new Apple-signed APNs certificate.
- Go back to Zoho One, then click Next.
- Enter the Corporate Apple ID and Expiry Notification Emails. A notification will be sent to the expiry notification email addresses everyday for 3 months before the APNs certificate expires.
- Upload the new Apple-signed APNs certificate.
Spaces UI
- Sign in to Zoho One, then click the Directory Settings icon
on the top-right corner.
- Click Devices on the left menu.
- Select MDM.
- Go to Enrollment tab, then click Settings.
- Click Configure certificate.
- Click Download to download a vendor-signed Certificate Signing Request (CSR).
- Sign in to Apple Push Certificate Portal using your corporate Apple ID.
- Click Create Certificate.
- Click Accept once you have read the terms and conditions.
- In Create a New Push Certificate, click Choose File.
- Browse and select the downloaded CSR, then click Upload.
- Click Download to download the new Apple-signed APNs certificate.
- Go back to Zoho One, then click Next.
- Enter the Corporate Apple ID and Expiry Notification Emails. A notification will be sent to the expiry notification email addresses everyday for 3 months before the APNs certificate expires.
- Upload the new Apple-signed APNs certificate.
Unified UI
- Go to Device Management.
- Go to Enrollment tab, then click Settings.
- Click Configure certificate.
- Click Download to download a vendor-signed Certificate Signing Request (CSR).
- Sign in to Apple Push Certificate Portal using your corporate Apple ID.
- Click Create Certificate.
- Click Accept once you have read the terms and conditions.
- In Create a New Push Certificate, click Choose File.
- Browse and select the downloaded CSR, then click Upload.
- Click Download to download the new Apple-signed APNs certificate.
- Go back to Zoho One, then click Next.
- Enter the Corporate Apple ID and Expiry Notification Emails. A notification will be sent to the expiry notification email addresses everyday for 3 months before the APNs certificate expires.
- Upload the new Apple-signed APNs certificate.
Update notification details
To change the email address for sending an expiry notification:
One Experience UI
Spaces UI
Unified UI
One Experience UI
- Sign in to Zoho One, then click Admin Panel icon
- Click Devices on the left menu.
- Select MDM, then click Enrollment tab.
- Click Settings, then click Manage Certificate.
- In the top-right corner of Notification Details, click Update Details.
- Enter the new email address, then click Update.
Note: Separate multiple email addresses with commas.
Spaces UI
- Sign in to Zoho One, then click Directory Settings icon
- Click Devices on the left menu.
- Select MDM, then click Enrollment tab.
- Click Settings, then click Manage Certificate.
- In the top-right corner of Notification Details, click Update Details.
- Enter the new email address, then click Update.
Note: Separate multiple email addresses with commas.
Unified UI
- Sign in to Zoho One, then click Directory in the left menu.
- Click Device Management in the left menu.
- Go to the Enrollment tab and click Enrollment Settings.
- Click Manage Certificate.
- In the top-right corner of Notification Details, click Update Details.
- Enter the new email address, then click Update.
Note: Separate multiple email addresses with commas.
Remove APNs certificate
NOTE: You can remove the APNs certificate only after all iOS devices are staged or unenrolled.
To remove the APNs certificate:
One Experience UI
Spaces UI
Unified UI
One Experience UI
- Sign in to Zoho One, then click Admin Panel icon
- Click Devices on the left menu.
- Select MDM, then click Enrollment.
- Click Settings, then click Manage Certificate.
- On the top-right corner of APNs Certificate Details, click Remove Certificate.
Spaces UI
- Sign in to Zoho One, then click Directory Settings icon
- Click Devices on the left menu.
- Select MDM, then click Enrollment.
- Click Settings, then click Manage Certificate.
- On the top-right corner of APNs Certificate Details, click Remove Certificate.
Unified UI
- Sign in to Zoho One, then click Directory in the left menu.
- Click Device Management in the left menu.
- Go to the Enrollment tab and click Enrollment Settings.
- Click Manage Certificate.
- On the top-right corner of APNs Certificate Details, click Remove Certificate.
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