Managing Devices - Clear/Reset Passcode | Admin Guide - Zoho One

Clear/Reset passcode

You can find which devices are applicable for these actions in the Device-security actions page.

Clear passcode

You can clear the passcode and the biometric authentication on a device using this action. If a passcode policy has been applied to the device previously, then the user will be prompted to create a new passcode for the device after this action is executed.

Reset passcode

You can invalidate the current passcode on a device and set a new passcode. If the new passcode you set doesn't adhere to the passcode policy associated with the device, then the user will be prompted to create another passcode that complies with the policy.

Steps to clear/reset passcode

  1. Sign in to Zoho One , then click Directory in the left menu.
  2. Go to Device Management, then go to the Devices tab.
  3. Click on the required device.
  4. To clear the passcode on the device:
    1. Click Clear Passcode.
    2. Click Clear.
  5. To reset the passcode on the device:
    1. Click Reset Passcode.
    2. Enter the new passcode for the device.
    3. Click Reset.