Clear/Reset passcode

You can find which devices are applicable for these actions in the Device-security actions page.

Clear passcode

You can clear the passcode and the biometric authentication on a device using this action. If a passcode policy has been applied to the device previously, then the user will be prompted to create a new passcode for the device after this action is executed.

Reset passcode

You can invalidate the current passcode on a device and set a new passcode. If the new passcode you set doesn't adhere to the passcode policy associated with the device, then the user will be prompted to create another passcode that complies with the policy.

The steps to clear/reset passcode vary between the three User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow:

One Experience UI

Spaces UI

Unified UI

One Experience UI

Sign in to Zoho One, then click Admin Panel icon on the top-right corner.
Click Devices on the left menu.
Select MDM, the Devices tab opens by default.
Go to Device Management, then go to the Devices tab.
Select the required device and click the Meatball menu on the right.
To clear the passcode on the device:

Click Clear Passcode.
Click Clear.

To reset the passcode on the device:

Click Reset Passcode.
Enter the new passcode for the device.
Click Reset.

Spaces UI

Sign in to Zoho One, then click Directory Settings icon on the top-right corner.
Click Devices on the left menu.
Select MDM, the Devices tab opens by default.
Go to Device Management, then go to the Devices tab.
Select the required device and click the Meatball menu on the right.
To clear the passcode on the device:

Click Clear Passcode.
Click Clear.

To reset the passcode on the device:

Click Reset Passcode.
Enter the new passcode for the device.
Click Reset.

Unified UI

Sign in to Zoho One, then click Directory in the left menu.
Go to Device Management, then go to the Devices tab.
Click on the required device.
To clear the passcode on the device:

Click Clear Passcode.
Click Clear.

To reset the passcode on the device:

Click Reset Passcode.
Enter the new passcode for the device.
Click Reset.

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