Delete domain
Roles required to perform this action:
- Organization Owner
- Organization Admin
The
steps to delete a domain vary for the two User Interface
versions supported in Zoho One. Select the UI version you use from the
tabs below and proceed with the steps thereunder.
Spaces UI
Unified UI
Spaces UI
Once a domain is deleted, the custom email addresses
and group aliases associated with the domain will no longer receive
emails. Before deleting a domain, make sure there are no necessary
mailboxes left associated with it. Also, it will be deleted from all
the associated services across your organization, wherever it is synced,
thereby barring access to the associated app with that domain.
Sender
email addresses may not be automatically deleted in some services
(e.g., Zoho Assist, Zoho Analytics) even after the domain is. Because
each service may have its own validation, and also, the domain might be
tied to certain recurrent notifications and automated reports. In these
cases, you are required to follow the deletion or clean-up instructions
specific to each service to remove such email addresses fully.
Also,
a few other services like Zoho Campaigns and Zoho Marketing Automation
restrict domain deletion from Zoho One. This means that you need to
delete the domain directly from the service side first before in Zoho
One.
Conflict Scenarios
- Domains still in use in services: Remove it from those services first and then try deleting it.
- Undeleted sender emails: In services where deletion is not extended by default, delete the sender emails manually.
Steps to delete a domain
A
domain can be either verified or unverified, and find the different
sequences of steps to delete a domain below based on whether mail
hosting is enabled or not. Instructions for each scenario are given
below:
To delete an unverified domain
When
you delete a domain and then try to re-add it later, a different
ownership record value will be generated. You must verify the domain
again using the updated record.
- Sign in to Zoho One, then click
on the top-right corner.
- Go to Domains, then hover over the domain you want to delete.
- Click
, then Delete.
- Click Yes, Delete to confirm.
To delete a verified domain:
Deleting
the domain will remove the domain configurations and sender email
addresses from the associated Zoho applications. Users belonging to this
domain can no longer be added as verified users.
- If mail hosting is not enabled:
- Sign in to Zoho One, then click
- Go to Domains, then hover over the domain you want to delete.
- Click
- Click Yes, Delete to confirm.
- If mail hosting is enabled:
- If you have a single verified domain with mail hosting enabled:
- Sign in to Mail Control Panel, then click Domains in the left menu.
- Hover over the domain and click
.
- In the pop-up message, enter your password, then click Delete.
- If you have multiple verified domains with mail hosting enabled:
- Sign in to Zoho One, then click
- Go to Domains, and click the domain you want to delete.
- Click Disable Mail Hosting.
- Hover over the domain and click
- Click Yes, Delete to confirm.
Unified UI
Once a domain is deleted, the custom email addresses
and group aliases associated with the domain will no longer receive
emails. Before deleting a domain, make sure there are no necessary
mailboxes left associated with it. Also, it will be deleted from all
the associated services across your organization, wherever it is synced,
thereby barring access to the associated app with that domain.
Sender
email addresses may not be automatically deleted in some services
(e.g., Zoho Assist, Zoho Analytics) even after the domain is. Because
each service may have its own validation, and also, the domain might be
tied to certain recurrent notifications and automated reports. In these
cases, you are required to follow the deletion or clean-up instructions
specific to each service to remove such email addresses fully.
Also,
a few other services like Zoho Campaigns and Zoho Marketing Automation
restrict domain deletion from Zoho One. This means that you need to
delete the domain directly from the service side first before in Zoho
One.
Conflict Scenarios
- Domains still in use in services: Remove it from those services first and then try deleting it.
- Undeleted sender emails: In services where deletion is not extended by default, delete the sender emails manually.
Steps to delete a domain
A
domain can be either verified or unverified, and find the different
sequences of steps to delete a domain below based on whether mail
hosting is enabled or not. Instructions for each scenario are given
below:
To delete an unverified domain
When
you delete a domain and then try to re-add it later, a different
ownership record value will be generated. You must verify the domain
again using the updated record.
- Sign in to Zoho One, then click Directory in the left menu.
- Go to Domains, then hover over the domain you want to delete.
- Click
- Click Yes, Delete to confirm.
To delete a verified domain:
Deleting
the domain will remove the domain configurations and sender email
addresses from the associated Zoho applications. Users belonging to this
domain can no longer be added as verified users.
- If mail hosting is not enabled:
- Sign in to Zoho One, then click Directory in the left menu.
- Go to Domains, then hover over the domain you want to delete.
- Click
- Click Yes, Delete to confirm.
- If mail hosting is enabled:
- If you have a single verified domain with mail hosting enabled:
- Sign in to Mail Control Panel, then click Domains in the left menu.
- Hover over the domain and click
- In the pop-up message, enter your password, then click Delete.
- If you have multiple verified domains with mail hosting enabled:
- Sign in to Zoho One, then click Directory in the left menu.
- Go to Domains, and click the domain you want to delete.
- Click Disable Mail Hosting.
- Hover over the domain and click
- Click Yes, Delete to confirm.
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