Integrate Zoho SalesIQ with Zoho Desk

Integrate Zoho SalesIQ with Zoho Desk

Overview

With this integration, you can step up your customer-support game and add the power of live chat to your help desk software. Also, missed chats can be automatically converted into a ticket, so you don't miss out on any customer or prospect.

The steps to integrate vary between the three User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
One Experience UI
Spaces UI
Unified UI
One Experience UI

To enable the integration,

  1. Sign in to Zoho One, then click Admin Panel icon  on the top-right corner.
  2. Click App Management on the left menu, then select Integrations.
  3. Go to the Integrations tab.
  4. Click SalesIQ, and go to the Available; All the available integrations will be listed.
  5. Click Enable against Desk.
Notes
Note: Integration will be enabled only after configuration is completed. Incomplete configurations will be listed under Pending Actions.

To configure the integration,

Follow the steps mentioned in the link to configure.

To deactivate the integration,

  1. Sign in to Zoho One, then click Admin Panel icon  on the top-right corner.
  2. Click App Management on the left menu, then select Integrations.
  3. Go to the Integrations tab.
  4. Click SalesIQ, and go to the Active tab.
  5. Click the kebab menu  against Desk, then click Deactivate.
  6. Read the confirmation message and click Deactivate.
Notes
Note: While performing sensitive actions, you will need to periodically re-authenticate.
You can activate the integration later by clicking Activate.

To delete the integration,

  1. Sign in to Zoho One, then click Admin Panel icon  on the top-right corner.
  2. Click App Management on the left menu, then select Integrations.
  3. Go to the Integrations tab.
  4. Click SalesIQ, and go to the Active tab.
  5. Click the kebab menu  against Desk, then click Delete.
  6. Read the confirmation message and click Delete.
Notes
Note: Delete is an irreversible action. You will need to re-enable and configure the integration to use it again.
Spaces UI

To enable the integration,

  1. Sign in to Zoho One, then click Directory Settings icon  on the top-right corner.
  2. Click App Management on the left menu, then select Integrations.
  3. Go to the Integrations tab.
  4. Click SalesIQ, and go to the Available; All the available integrations will be listed.
  5. Click Enable against Desk.
Notes
Note: Integration will be enabled only after configuration is completed. Incomplete configurations will be listed under Pending Actions.

To configure the integration,

Follow the steps mentioned in the link to configure.

To deactivate the integration,

  1. Sign in to Zoho One, then click Directory Settings icon  on the top-right corner.
  2. Click App Management on the left menu, then select Integrations.
  3. Go to the Integrations tab.
  4. Click SalesIQ, and go to the Active tab.
  5. Click the kebab menu  against Desk, then click Deactivate.
  6. Read the confirmation message and click Deactivate.
Notes
Note: While performing sensitive actions, you will need to periodically re-authenticate.
You can activate the integration later by clicking Activate.

To delete the integration,

  1. Sign in to Zoho One, then click Directory Settings icon  on the top-right corner.
  2. Click App Management on the left menu, then select Integrations.
  3. Go to the Integrations tab.
  4. Click SalesIQ, and go to the Active tab.
  5. Click the kebab menu  against Desk, then click Delete.
  6. Read the confirmation message and click Delete.
Notes
Note: Delete is an irreversible action. You will need to re-enable and configure the integration to use it again.
Unified UI

To enable the integration,

  1. Sign in to Zoho One.
  2. Click Directory in the left navigation menu, then click Integrations.
  3. Click Integrations in the tab at the top.
  4. Click the app you want to integrate with, then click Available; all the available integrations will be listed; click Enable.
Notes
Integration will be enabled only after configuration is completed. Incomplete configurations will be listed under Pending Actions.

To configure the integration,

Follow the steps mentioned in the link to configure.

To deactivate the integration,

  1. Sign in to Zoho One.
  2. Click Directory in the left navigation menu, then click Integrations.
  3. Click Integrations in the tab at the top.
  4. Click the required app, hover over the integration you want to delete, click , then click Deactivate.
  5. Read the confirmation message and click Deactivate.
Notes
While performing sensitive actions, you will need to periodically re-authenticate.
You can activate the integration later by clicking Activate.

To delete the integration,

  1. Sign in to Zoho One.
  2. Click Directory in the left navigation menu, then click Integrations.
  3. Click Integrations in the tab at the top.
  4. Click the required app, hover over the integration you want to delete, click , then click Delete.
  5. Read the confirmation message and click Delete.
Notes
Delete is an irreversible action.You will need to re-enable and configure the integration to use it again.