Admins - Overview | Admin Guide - Zoho One

Admins - Overview

Administrators play an important role in Zoho One. They are the people who manage the organization through the Zoho One Admin Panel. There are two different administrative roles in Zoho One:
  1. Zoho One Admins: Zoho One Admins are privileged users with complete access to the Admin Panel. They perform all subscription-related actions and receive related email updates on those actions. They are also responsible for managing all users, groups, and applications in the organization.
  2. Note: The Organization Owner, sometimes referred to as a Super Admin, is a special type of Zoho One Admin. By default, the person who signs up for Zoho One will be assigned the position of Owner, and only they can edit the organization's details. 
  3. App Admins: App Admins are users that have been delegated by the Zoho One Admins to manage specific apps. App Admins are the most privileged users inside their app's hierarchy and are responsible for managing access to the app.
  4. Note: The App Owner is a special type of App Admin. By default, the Admin who adds the app will be assigned the position of App Owner. 

Privilege comparison

Zoho One Admin
App Admin
Accessing Admin Panel
Full access
Limited access (Can only view information relating to their app)
Assigning admins
Can assign
Cannot assign
Adding apps
Can add
Cannot add
Assigning users to apps
Can assign users to any app
Can assign users only to their app
Granting app requests
Can grant access to any app
Can grant access only to their app
Adding/Editing users
Can add/edit everyone
Cannot add/edit users
Adding/Modifying groups
Can add/modify
Cannot add/modify
Adding/Managing security policies
Can add/manage
Cannot add/manage
Viewing reports
Can view
Cannot view

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                                                          • Change app owner

                                                            Sign in to the Zoho One, then click Directory in the left menu. Go to Applications, then click the required app. Click Change Owner, then choose a new owner for the app. Note: If the app doesn't allow multiple admins, the current owner will lose ...
                                                          • Unassign admin

                                                            In the mobile application: Open the Zoho One app on your mobile device, then tap in the top-right corner. Tap in the bottom-right corner, then tap Admins. Tap and hold on the admin you want to unassign, then tap Unassign Admin. In the web ...
                                                          • Assign admins

                                                            In the mobile application: Open the Zoho One app on your mobile device, then tap in the top-right corner. Tap in the bottom-right corner, then tap Admins. Tap Add, then tap on the user who you want to add as an admin. Tap DONE, then tap Done in the ...
                                                          • At least one administrator is required in {app name}

                                                            Description You may encounter this error when you are trying to deactivate a user. Reason This error will occur because of the following reasons: The user is the only service admin in an app: Most apps in Zoho One must have at least one service ...
                                                          • You cannot edit the service admin. There needs to be at least one service admin in the app.

                                                            Description You may encounter this error when you try to edit the role of the owner of the following Zoho app Analytics Assist Sites For ease of understanding, let's assume that X refers to one of the above-mentioned apps. Reason The following flow ...



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