Admins - Overview | Admin Guide - Zoho One

Admins - Overview

Administrators play an important role in Zoho One. They are the people who manage the organization through the Zoho One Admin Panel. There are two different administrative roles in Zoho One:
  1. Zoho One Admins: Zoho One Admins are privileged users with complete access to the Admin Panel. They perform all subscription-related actions and receive related email updates on those actions. They are also responsible for managing all users, groups, and applications in the organization.
  2. Note: The Organization Owner, sometimes referred to as a Super Admin, is a special type of Zoho One Admin. By default, the person who signs up for Zoho One will be assigned the position of Owner, and only they can edit the organization's details. 
  3. Service Admins: Service Admins are users that have been delegated by the Zoho One Admins to manage specific apps. Service Admins are the most privileged users inside their app's hierarchy and are responsible for managing access to the app.
  4. Note: The App Owner is a special type of Service Admin. By default, the Admin who adds the app will be assigned the position of App Owner. 

Privilege comparison


Zoho One Admin
Service Admin
Accessing Admin Panel
Full access
Limited access (Can only view information relating to their app)
Assigning admins
Can assign
Cannot assign
Adding apps
Can add
Cannot add
Assigning users to apps
Can assign users to any app
Can assign users only to their app
Granting app requests
Can grant access to any app
Can grant access only to their app
Adding/Editing users
Can add/edit everyone
Cannot add/edit users
Adding/Modifying groups
Can add/modify
Cannot add/modify
Adding/Managing security policies
Can add/manage
Cannot add/manage
Viewing reports
Can view
Cannot view



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                                                                                                      • Related Articles

                                                                                                      • Change app owner

                                                                                                        Sign in to Zoho One, then click Directory in the left menu. Go to Applications, then click the required app. To transfer ownership of applications like Mail, Creator, and Analytics, please contact support@zohoone.com, as they require backend ...
                                                                                                      • Unassign admin

                                                                                                        In the mobile application: For iOS devices: Open the Zoho One app on your mobile device, then tap in the top-right corner. Tap in the bottom-right corner, then tap Admins. Tap and hold on the admin you want to unassign, then tap Unassign Admin. For ...
                                                                                                      • Assign admins

                                                                                                        In the mobile application: For iOS devices: Open the Zoho One app on your mobile device, then tap in the top-right corner. Tap in the bottom-right corner, then tap Admins. Tap Add, then tap on the user who you want to add as an admin. Tap DONE, then ...
                                                                                                      • Add service admin

                                                                                                        In the mobile application: For iOS devices: Open the Zoho One app on your mobile device. Tap in the bottom-right corner, then tap Applications. Tap on the required app, then tap Add under ADMINS. Tap on the user you want to add as an admin, then tap ...
                                                                                                      • Set up Zoho One

                                                                                                        Sign up for Zoho One   If you're new to Zoho, follow these steps: Go to Zoho One's homepage , then click START YOUR FREE TRIAL. Enter all the requested details, then click GET STARTED NOW. Go through the onboarding tour, choose a category to start ...
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