Enroll via Knox Mobile Enrollment (KME)
Knox Mobile Enrollment (KME) is a mobile device enrollment platform exclusive to Samsung devices that enables IT administrators to bulk enroll and set up corporate and employee-owned devices with ease.
Prerequisites
- A Knox portal account to register and enroll Samsung devices. Create a Knox portal account.
- Samsung Knox devices.
Integrate Knox with Zoho One
Once you have created a Knox portal account, you need to integrate it with your Zoho One account. This will allow you to enroll, synchronize, and manage devices and their data between KME and Zoho One.
To integrate KME and Zoho One:
- Sign in to Zoho One, then click Directory in the left menu.
- Go to Device management.
- Go to the Enrollment tab, then click Corporate Enrollment.
- Choose Android as the OS and Knox Mobile Enrollment as the Enrollment Type.
- Copy the MDM Agent APK and Custom JSON data.
- Sign in to the Samsung Knox enrollment portal. In the Knox dashboard, launch Knox Mobile Enrollment.
- Click MDM PROFILES in the left menu, then click CREATE PROFILE in the top-right corner.
- Choose the profile type as ANDROID ENTERPRISE.
- In the BASIC INFO section, enter the Profile Name and Description.
- In the MDM INFORMATION section, choose Let MDM choose to enroll as a Device Owner or Profile Owner.
- Choose Other in Pick your MDM field.
- Paste the copied Zoho One's MDM Agent APK in MDM Agent APK field, then click CONTINUE.
- Paste the copied Zoho One's Custom JSON data in the Custom JSON Data (as defined by MDM) field under MDM CONFIGURATION section.
- In the DEVICE SETTINGS section, choose Leave all system apps enabled and enter the Company Name.
- Click CREATE.
Add devices to KME
After integrating Zoho One and KME, you can now add your devices to KME and start managing them in Zoho One. You can either automate the process or add devices manually.
The automatic device addition is exclusive to devices which are purchased from Samsung-authorized resellers. In order to automate bulk device addition, you need to acquire reseller details and exchange your Samsung Knox customer ID with them.
After acquiring the reseller's details, you need to add them in your Knox portal. The reseller can then automatically upload devices to your KME portal through Samsung Reseller portal. These devices can then be managed in Zoho One.
To add reseller to Knox portal:
- Sign in to the Samsung Knox enrollment portal.
- In the Knox dashboard, launch Knox Mobile Enrollment.
- Click Resellers in the left menu.
- Click REGISTER RESELLER, in the right corner.
- Share your Knox Customer ID, displayed in the Register reseller screen.
- Enter your reseller's Reseller ID, then click Look up.
- Click REGISTER after you get Reseller found confirmation.
- Choose Automatically approve all uploads from this reseller.
-
Choose the created Zoho One profile as Default profile, in Auto assign profile after approval.
NOTE: If Automatically approve all uploads from this reseller is not selected, the uploaded devices will be available in Uploads in Devices tab. - Click SAVE.
In case you have purchased your Samsung devices from an unauthorized reseller, they can be added using Knox Deployment App from the Google Playstore.
Enroll devices to Zoho One
After adding the devices in KME portal, you can enroll devices to Zoho One by associating a Zoho One Device Management profile.
To enroll devices to Zoho One:
- Sign in to the Samsung Knox enrollment portal.
- In the Knox dashboard, launch Knox Mobile Enrollment.
- Click DEVICES in the left menu, then go to the All Devices tab.
- You can associate devices either individually or in bulk.
- If you want to associate a Zoho One profile for multiple devices at the same time:
- Click BULK CONFIGURE from BULK ACTIONS in the bottom-left corner.
- Select the devices you want to associate with the profile, then click Download all devices as .csv.
- Click View Instructions in the Bulk Actions screen, then follow the on-screen instructions to edit the downloaded CSV file.
- Upload the edited CSV file in the Upload device list with user credentials section.
- Optionally, you can also choose a profile for the selected devices in the (Optionally) Configure profiles and tags section. Click SUBMIT.
- If you want to associate Zoho One profile for a specific device:
- Select the device, then click Configure devices from the ACTIONS menu in the top-right corner.
- Choose the profile that you want to associate for the device, then click Save.
Activate the enrolled device
Once the device is enrolled and configured in the KME portal, the device needs to be activated. If it's a new device, it must be booted. If it's a used device, it must be booted after a factory reset. To activate an enrolled device, configure the basic device settings that are initiated during the device boot up. Once this is done, the device will be enrolled in Zoho One through Knox.
NOTE: Activation is required only for the devices which are enrolled in KME portal through automatic enrollment method.
Once devices are enrolled, you can assign the devices to users in Zoho One.
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