Wipe device
You can protect your corporate data on devices by wiping them when they are stolen, misplaced, repaired, or de-provisioned.
Wiping the data on the devices will remove them from the management of Zoho One. If you wish to manage those devices again, you have to re-enroll them.
You can find which devices you can perform these actions for in the Device-security actions page.
Complete wipe vs. Corporate wipe
The Complete wipe action will delete all the data present in the device including personal data and will make the device as good as new. The Complete Wipe action won't be available for unsupervised iOS devices, and Android devices provisioned as Profile Owner.
The Corporate wipe action will only delete the data that is distributed by Zoho One. In Android devices (except Knox devices), only the distributed profiles will be removed, but not the apps. In iOS devices and Knox devices, both distributed profiles and apps will be removed.
Note: These processes are irreversible. Once the data is wiped, there is no way to recover it.
Steps to wipe devices
- Sign in to Zoho One
, then click Directory in the left menu.
- Go to Device Management, then go to the Devices tab.
- Click on the required device.
- To wipe the device completely:
- Click Complete Wipe.
- Click Wipe Device.
- To wipe only the data distributed by Zoho One:
- Click Corporate Wipe.
- Click Wipe.
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