Unified Availability Status
Spaces UI
Unified UI
Spaces UI
Overview
Unified
Availability Status (UAS) is a central location from which you can
manage your working status, such as checking in, going on leave, or
marking yourself as busy. Instead of switching between apps, you can
update your status once; it will be reflected across all supported apps
that are associated with your account.
You can navigate to the UAS panel from your Profile Pane in Zoho One, where you can:
- View your current status (with a colored icon on your profile picture)
- Set a new status in just a click
- Apply for leave or check in (if your organization uses Zoho People)
Supported actions and apps
Depending
on the Zoho apps associated with your organization, the actions you're
allowed to perform vary. If any of the below actions are missing, you
may not have the relevant Zoho apps integrated into your organization. Learn how to add an app to your Zoho One organization
Supported App | Action |
| All supported apps | Set availability status (Available, Busy, Away, On leave) |
| People | Check /out, Apply for leave |
| Desk, SalesIQ | Update live agent/chat status |
| Cliq | Use custom or predefined statuses (e.g., On a Cliq call), as well as time-bound statuses (e.g., Meal Break) |
Custom status setting
The UAS panel helps you set a unique, context-oriented status through these two independent actions:
- Icon-only dropdown - You can quickly pick the most suitable icon from the available options.
- Custom status text field (for Cliq) - Instead of just choosing a predefined status, you can have a personalized status:
- Click your current status. A custom text field appears.
- Type your own status (like "Abroad at an event" or "Out of office. Call me on my cell.").
You can only set up a custom status text message but the current status icon will remain as is.
| Standard Status Options | Description |
| Available | Checked in. Active and there for collaboration |
Busy | Occupied (like when in a meeting or some important work) |
| Away | Temporarily unavailable |
On Leave | On official leave (linked to Zoho People leave records) |
| Do Not Disturb | Notifications will be off |
| Meal Break / Short Break | bTemporary status with a time limit. It expires automatically after the set time (in Cliq only) and gets reverted to the previous state. |
| Online (Desk) | You'll get support queries assigned |
| Offline (Desk) | No assignments; you're unavailable or logged out |
| Available (SalesIQ) | You'll get live chat notifications from customers |
Busy (SalesIQ) | No chat pop-ups; alerts are paused |
Setting the custom status message as "On leave" from UAS doesn't count
as an official leave application as required by Zoho People. Click Apply
leave from the UAS panel, file a leave record, and, once it's approved,
set an "On leave" status in Cliq. Learn more about this integration
Channel status
In the UAS panel, your statuses for Desk and SalesIQ are managed under Channel Status.
You can change these statuses either separately using their toggles to
mark yourself Online or Offline, or simply click the Channel Status
master toggle. When this united toggle is turned off, both apps are
marked Offline as long as you don't touch their individual toggles.
Status sync behavior
Status
updates made through the UAS panel or from within any supported apps
are synced instantly in real time. Only the most recent update always
takes priority, regardless of where it was made. For example, if a user
marks themselves Busy using the UAS panel, it reflects in all integrated
apps. If it's later changed to Available from within Cliq, that status
will overwrite the previous one across all other apps.
Not
all the status options discussed earlier are supported by some apps.
For example, Desk may not show transient statuses from Cliq.
Admin-level configurations
Certain
status options may be restricted for all the users in an organization
by the admin. These appear locked in the drop-down so the users won't be
able to select them to set as their status. While UAS is part of Zoho
One, permissions to decide what status options should be accessible to
users are managed only within the individual apps as these controls are
not available within Zoho One's Admin Panel.
For example,
Cliq admins can rename or remove status options and enforce or restrict
their usage among the users of their organizations. To learn more, refer
to Cliq's admin guide.
Behavior when certain apps are not installed
UAS adapts to the setup of your account by showing only the elements relevant to the apps present in your account.
For example:
- Without People, check-in or leave options won't be available.
- Without Cliq, custom or transient status options won't be available.
- Without Desk, live/chat agent status options won't be available.
- Basic statuses like Available, Busy, and Away will still work as long as they are supported by at least one app.
Unified UI
Overview
Unified
Availability Status (UAS) is a central location from which you can
manage your working status, such as checking in, going on leave, or
marking yourself as busy. Instead of switching between apps, you can
update your status once; it will be reflected across all supported apps
that are associated with your account.
You can navigate to the UAS panel from your Profile Pane in Zoho One, where you can:
- View your current status (with a colored icon on your profile picture)
- Set a new status in just a click
- Apply for leave or check in (if your organization uses Zoho People)
Supported actions and apps
Depending
on the Zoho apps associated with your organization, the actions you're
allowed to perform vary. If any of the below actions are missing, you
may not have the relevant Zoho apps integrated into your organization. Learn how to add an app to your Zoho One organization
Supported App | Action |
| All supported apps | Set availability status (Available, Busy, Away, On leave) |
| People | Check /out, Apply for leave |
| Desk, SalesIQ | Update live agent/chat status |
| Cliq | Use custom or predefined statuses (e.g., On a Cliq call), as well as time-bound statuses (e.g., Meal Break) |
Custom status setting
The UAS panel helps you set a unique, context-oriented status through these two independent actions:
- Icon-only dropdown - You can quickly pick the most suitable icon from the available options.
- Custom status text field (for Cliq) - Instead of just choosing a predefined status, you can have a personalized status:
- Click your current status. A custom text field appears.
- Type your own status (like "Abroad at an event" or "Out of office. Call me on my cell.").
You can only set up a custom status text message but the current status icon will remain as is.
| Standard Status Options | Description |
| Available | Checked in. Active and there for collaboration |
Busy | Occupied (like when in a meeting or some important work) |
| Away | Temporarily unavailable |
On Leave | On official leave (linked to Zoho People leave records) |
| Do Not Disturb | Notifications will be off |
| Meal Break / Short Break | bTemporary status with a time limit. It expires automatically after the set time (in Cliq only) and gets reverted to the previous state. |
| Online (Desk) | You'll get support queries assigned |
| Offline (Desk) | No assignments; you're unavailable or logged out |
| Available (SalesIQ) | You'll get live chat notifications from customers |
Busy (SalesIQ) | No chat pop-ups; alerts are paused |
Setting the custom status message as "On leave" from UAS doesn't count
as an official leave application as required by Zoho People. Click Apply
leave from the UAS panel, file a leave record, and, once it's approved,
set an "On leave" status in Cliq. Learn more about this integration
Channel status
In the UAS panel, your statuses for Desk and SalesIQ are managed under Channel Status.
You can change these statuses either separately using their toggles to
mark yourself Online or Offline, or simply click the Channel Status
master toggle. When this united toggle is turned off, both apps are
marked Offline as long as you don't touch their individual toggles.
Status sync behavior
Status
updates made through the UAS panel or from within any supported apps
are synced instantly in real time. Only the most recent update always
takes priority, regardless of where it was made. For example, if a user
marks themselves Busy using the UAS panel, it reflects in all integrated
apps. If it's later changed to Available from within Cliq, that status
will overwrite the previous one across all other apps.
Not
all the status options discussed earlier are supported by some apps.
For example, Desk may not show transient statuses from Cliq.
Admin-level configurations
Certain
status options may be restricted for all the users in an organization
by the admin. These appear locked in the drop-down so the users won't be
able to select them to set as their status. While UAS is part of Zoho
One, permissions to decide what status options should be accessible to
users are managed only within the individual apps as these controls are
not available within Zoho One's Admin Panel.
For example,
Cliq admins can rename or remove status options and enforce or restrict
their usage among the users of their organizations. To learn more, refer
to Cliq's admin guide.
Behavior when certain apps are not installed
UAS adapts to the setup of your account by showing only the elements relevant to the apps present in your account.
For example:
- Without People, check-in or leave options won't be available.
- Without Cliq, custom or transient status options won't be available.
- Without Desk, live/chat agent status options won't be available.
- Basic statuses like Available, Busy, and Away will still work as long as they are supported by at least one app.
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