One | Managing Telephony | Knowledge Base

Managing Telephony
Call settings and preferences
The steps to configure call settings and preferences vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI Sign in to ...
Manage call recording storage
You will have 1,000 minutes of free storage. If you need additional storage, you can purchase a storage plan. The steps to manage call recording storage vary between the two User Interface versions supported in Zoho One. Select the UI version you use ...
Delete number
The steps to delete a number vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI All configurations for the ...
Download call history
An admin can view and download the call history of all users in the organization. The steps to download call history vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed ...
Credits
Credits are the balance available for you to make or receive calls. All incoming and outgoing calls will be charged from this balance based on your location and number type. You can check your Available Credits at the top of your screen. A credit is ...
Configure outgoing numbers
Users can make outgoing calls through Telephony, if a phone number is assigned to them. The steps to configure outgoing numbers vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and ...
Disable incoming calls
Removing the incoming call routing configuration of a number will disable it from receiving any incoming calls. The steps to disable incoming calls vary between the two User Interface versions supported in Zoho One. Select the UI version you use from ...
Configure IVR menu
Interactive Voice Response (IVR) interacts with callers on your behalf and gathers their information via key press. Multiple options can be configured and the call can be routed to users based on the inputs received. For example, let's assume you're ...
Configure incoming call routing
After you buy a number, you will have to configure incoming call routing for it before it can start receiving calls. The steps to configure incoming call routing vary between the two User Interface versions supported in Zoho One. Select the UI ...
Regulatory details
You must adhere to the applicable local regulations to purchase and use phone numbers from Argentina, Australia, Belgium, Columbia, France, Grenada, Greece, Japan, Mexico, New Zealand, Romania, Slovakia, South Africa, Switzerland, and Vietnam. Some ...
Buy numbers
The steps to buy numbers vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI Sign in to Zoho One, then click on the ...
Integrate telephony
The steps to integrate telephony vary between the two User Interfaces supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow. Spaces UI Unified UI Spaces UI Sign in to Zoho One, then click on the ...
Telephony - Overview
Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications. Your telephony integration: Opens a pop-up for all incoming calls. Notifies users of any missed calls and lets them set ...

Access your files securely from anywhere

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.