Managing Telephony
Call settings and preferences
Sign in to Zoho One , then click Directory in the left menu. Click the in the bottom-right corner of your screen. Choose Preferences. Note: Setting your status to Offline will decline all incoming calls to your number. Callers will be sent to ...
Manage call recording storage
You will have 1,000 minutes of free storage. If you need additional storage, you can purchase a storage plan. To purchase storage plan: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access ...
Delete number
All configurations for the selected number will be deleted. You will not be able to make or receive calls going forward. Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access below the Telephony ...
Download call history
An admin can view and download the call history of all users in the organization. To view call history: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access below the Telephony section. Click ...
Credits
Users from across the globe use different currencies, so it is difficult for the users to calculate the costs of calls (both incoming and outgoing) in their host currencies. This led to the introduction of a new and common pricing parameter referred ...
Configure outgoing numbers
Users can make outgoing calls through Telephony, if a phone number is assigned to them. To assign a number to a user: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access below the Telephony ...
Disable incoming calls
Removing the incoming call routing configuration of a number will disable it from receiving any incoming calls. To disable incoming calls: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Access ...
Configure IVR menu
Interactive Voice Response (IVR) interacts with callers on your behalf and gathers their information via key press. Multiple options can be configured and the call can be routed to users based on the inputs received. For example, let's assume you're ...
Configure incoming call routing
After you buy a number, you will have to configure incoming call routing for it before it can start receiving calls. To configure incoming call routing for a number: Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in ...
Regulatory details
You must adhere to the applicable local regulations to purchase and use phone numbers from Argentina, Australia, Belgium, Columbia, France, Grenada, Greece, Japan, Mexico, New Zealand, Romania, Slovakia, South Africa, Switzerland, and Vietnam. Some ...
Buy numbers
Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Learn More below the Telephony section. Click Set Up Now. Click Buy a Number. Select the Country and Number Type. There are four different types of ...
Integrate telephony
Sign in to Zoho One , then click Directory in the left menu. Click Marketplace in the left menu. Click Learn more in the Telephony section, then click Enable Telephony. Click View Marketplace to integrate your existing PBX provider, or click Set Up ...
Telephony - Overview
Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications. Your telephony integration: Opens a pop-up for all incoming calls. Notifies users of any missed calls and lets them set ...

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