Telephony - Download Call History | Admin Guide - Zoho One

Download call history

An admin can view and download the call history of all users in the organization. 

The steps to download call history vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow. 
Spaces UI
Unified UI
Spaces UI
To view call history
  1. Sign in to Zoho One, then click  in the top-right corner.
  2. Click Marketplace in the left menu.
  3. Click Access below the Telephony section.
  4. Click View Call History in the top-right corner of your screen.
  5. Click  to filter and view the call history.
  6. To download the current view as a CSV file, click Download in the top-right corner of your screen.



Unified UI
To view call history
  1. Sign in to Zoho One, then click Directory in the left menu.
  2. Click Marketplace in the left menu.
  3. Click Access below the Telephony section.
  4. Click View Call History in the top-right corner of your screen.
  5. Click  to filter and view the call history.
  6. To download the current view as a CSV file, click Download in the top-right corner of your screen.