Telephony - Overview | Admin Guide - Zoho One

Telephony - Overview

Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications.
 
Your telephony integration:
  1. Opens a pop-up for all incoming calls.
  2. Notifies users of any missed calls and lets them set reminders for their outbound calls.
  3. Allows users to take notes during a call, so they don't have to remember the details afterwards.
  4. Displays all relevant information when agents connect with a lead or customer, as well as when recruiters connect with potential candidates.
  5. Provides valuable insights based on your call data through reports and call analytics APIs.

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