Telephony - Overview

Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications.

Your telephony integration:

Opens a pop-up for all incoming calls.
Notifies users of any missed calls and lets them set reminders for their outbound calls.
Allows users to take notes during a call, so they don't have to remember the details afterwards.
Displays all relevant information when agents connect with a lead or customer, as well as when recruiters connect with potential candidates.
Provides valuable insights based on your call data through reports and call analytics APIs.

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