Prerequisites

Steps to generate backup code

1. Sign in to Zoho One , then click Directory in the left menu.
   
2. Click Users from the left menu, then click on the user for whom you want to generate a backup code.
   
3. Click , then click Generate Backup Code. You can copy the displayed backup code to your clipboard and share it with the user. The user can use this code only once to sign in to their account.
   
   
   

1. You will see this Generate Backup Code option only for the confirmed users in your organization. You cannot generate backup code for users with unverified domains. Add and verify their domains to proceed.
2. For users with mobile number as their primary email instead of an email, backup codes cannot be generated. You can contact the user to generate the code themselves at accounts.zoho.com.