Users - Reset Password | Admin Guide - Zoho One

Domain dependence for password reset of user

Admins reserve the right to reset the password of users in their organization. However, there are certain restrictions imposed on admins when it comes to resetting a user's password. These restrictions are dependent on the domain of the user's email address.

What is a domain name?

A domain name refers to the address of a website. In simple terms, if your house is a website, then the house address is the domain. When someone buys a domain, they become the domain owner. It's important for the owner to get their domain verified in Zoho One, in order to confirm their identity.
Domains can be broadly classified into verified and unverified domains.

Verified vs. unverified domains 

Let's look at a scenario to explain the difference between the these types of domain.
Assume that Walter has bought the domain name zylker.com for his company. Next, he hires employees for his company, with each employee getting an email address with the domain zylker.com, such as megan@zylker.com and james@zylker.com. Since Walter owns the domain, he can verify it in Zoho One. Once it is verified, Walter can reset any employee's password.
Now, for some additional work, Walter hires external consultants. These external consultants will have corporate and personal email addresses of their own, for example, leonard@zohomail.com or antony@gmail.com. When Walter adds them to his organization in Zoho One, the domain of their email addresses cannot be verified in Zoho One since Walter doesn't own either of the domains. In such cases, Walter will not be able to reset their password.

Whose password can an admin reset? 

Admins can reset the passwords of those users who have email addresses with verified domains. If a particular user has an email address with an unverified domain, they will have to reset their password themselves by signing into Zoho Accounts.

Note: A change in the existing flow of "Reset Password" is in the works. From 4th June 2024, admins cannot reset the password of any user whose email domain is left unverified.


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