Users - Deactivate/Activate Users | Admin Guide - Zoho One

Deactivate/Activate users

Deactivate a user

In the mobile application:

For iOS devices:

  1. Open the Zoho One app on your mobile device, then tap   in the top-right corner.
  2. Tap and hold on the user you want to deactivate.
  3. Tap Confirm.

For Android devices:

  1. Open the Zoho One app on your mobile device.
  2. Tap in the bottom-right corner, then tap Users.
  3. Tap and hold on the user you want to deactivate.
  4. Tap Deactivate, then tap Deactivate in the pop-up message that appears.

In the web application:

  • Sign in to Zoho One , then click Directory in the left menu.
  • Click Users , then click on the required user. You can find specific users with the search bar.
  • Click  Deactivate.

  • You can also remove the license of the deactivated user, if needed.
  • Note:
    1. Deactivated users will lose access to their Zoho One account.
    2. If any Directory or Non-Directory SAML app was assigned to the user, deactivating them in Zoho One will not be reflected in the app. Remember to deactivate the user in the SAML app to prevent unexpected bills.
    3. The email address associated with an inactive user cannot be used as an alias for another user or group unless the inactive user is deleted from the organization. For assistance regarding deleting a user from the organization, contact support@zohoone.com.

    Activate a user

    In the mobile application:

    For iOS devices:

    1. Open the Zoho One app on your mobile device, then tap   in the top-right corner.
    2. Under USERS , select Inactive Users .
    3. Tap and hold on the user you want to activate.
    4. Tap Activate.

    For Android devices:

    1. Open the Zoho One app on your mobile device.
    2. Tap in the bottom-right corner, then tap Users.
    3. Use the dropdown under Users to select Inactive Users.
    4. Tap and hold on the user you want to activate.
    5. Tap Activate.
    Info: The number of active users in your organization cannot exceed the number of user licenses you've purchased. If you see a message informing you that you're trying to activate more users than your allowed license limit, purchase an additional license (or deactivate an active user ) before you try adding the user again.

    In the web application:

    1. Sign in to Zoho One , then click Directory in the left menu.
    2. Click Users and click on a user. You can find a specific user with the search bar.
    3. Click  Activate .

    Note: Activated users will regain access to their account.


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