Delete Pending User
Overview
Deleting a pending user allows administrators to revoke an unaccepted invitation, helping to maintain proper access control by ensuring that only intended users receive the invitations. This action may be necessary in the following scenarios:
- The invitation was sent in error.
- The user is no longer intended to join the organization.
- The invitation needs to be resent to a different email.
Prerequisites
- Organization Owner
- Organization Admin
Before deleting a pending user
Review the following before deleting a pending user:
- The user to be deleted should not have been granted access to SAML or third-party applications.
- If any Directory or Non-Directory SAML app was assigned to the user, deleting them in Zoho One will not be reflected in the app. Remember to delete the user in the SAML app to prevent unexpected bills.
In the web application:
1. Sign in to Zoho One, then click Directory in the left menu.
2. Click Users, then select Pending Users from the drop-down menu above the user list.
3. Hover over the user you want to delete, then click
, click Delete.
In the mobile application:
1. Open the Zoho One app on your mobile device.
2. Tap 
in the bottom right corner, then tap Users.
3. Choose Invited Users from the drop-down.
4. Tap on the user you want to delete, then tap 
.
5. Tap Delete.
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