Configure mail settings for a single user
Mail Settings lets you configure the mailbox privileges of a user. It also lets you set up email policies, mail forwarding, and out-of-office replies.
To configure mail settings for a user:
- Sign in to Zoho One
, then click Directory in the left menu.
- Go to Users, then click on a user. You can also use the search bar to find a specific user.
-
Click Mail Settings.
Note: The Mail Settings option won't be visible unless you enable mail hosting. Also, it will only be available for users with access to Zoho Mail.
-
Enable/disable the required features for the user from the following:
Feature
Description
Default status
Outgoing
Allow user to send emails
Enabled
Incoming
Allow user to receive emails
Enabled
POP Access
Allow user to forward emails to other email clients via Post Office Protocol (POP).
Disabled
ActiveSync
Allow user to sync emails, calendars, and contacts with their mobile devices via Active sync protocol.
Disabled
Spam Check
Process the user's incoming emails for spam filtering.
Enabled
IMAP Access
Allow user to receive and sync emails in other email clients via Internet Message Access Protocol (IMAP).
Disabled
- To apply an email policy to the user, select the required policy under Email Policy.
-
To configure mail forwarding for the user:
- Click
under Mail Forwarding.
- Enter the email address to which the emails should be forwarded.
- Click Add.
Note: A verification email will be sent to the destination email address. Mail forwarding will be enabled only after verifying the destination email address.
- Click
- To configure out-of-the office reply for the user's incoming emails:
- Click
- Select the duration (of out-of-office) for which the incoming emails should be replied.
-
Select the number of days in the Autoresponse Interval field.
Info: Autoresponse interval is the time interval for sending subsequent replies when multiple emails are received from the same sender.
- Select whose emails are to be replied–All/Contacts list/Non contacts–in the Send Out of office to field.
- Enter the subject and message in their respective fields.
- Click Save.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
User classification
User types A user type defines the extent to which a user has consented to become a member of a particular organization. The three user types include Pending users, Confirmed users and External users. Pending users A user added with an email address ...Add user
In order to Add users, you need to be an admin in your organization. In the mobile application: For iOS devices: Open the Zoho One app on your mobile device. Tap at the bottom right, then tap ADD USER. Under Basic Info: Enter the user's First name ...Configure mail settings for a group
Create a group email address Once you create a group email address, the task of sending emails to separate users is simplified as you can send a single mail to the group email address instead. To create a group email address, you need to have ...Manage security policies for users
Note: While performing sensitive actions, admins will need to periodically re-authenticate. Apply a security policy for a single user Sign in to Zoho One , then click Directory in the left menu. Go to Users, then click on a user. Click Security ...Enable mail hosting
If you are an existing Zoho Mail user, you can add the Mail app to Zoho One. When you add Zoho Mail, the domains that you have added there will be mapped with Zoho One along with the user's mailboxes. When you add new users, you can provide them with ...
New to Zoho LandingPage?
Zoho LandingPage Resources