If your organization has exhausted its available user licenses while adding or importing a user, you can purchase additional licenses directly from the Zoho One admin console.

Licenses can still be purchased through the Zoho Store. Learn how to add or reduce licenses from the store.

 Prerequisites 

• Roles required to perform this action:
  

• Organisation Owner

• Organisation Admin
  Online Zoho One subscription

  Offline, Partner or Trail Zoho One subscription

  Online Zoho One subscription

  Exceeded license limit while adding users:
  

  If you reach your user license limit when adding users, you can quickly buy more licenses by following the steps outlined below.
  

  
  

  1. Sign in to Zoho One, then click Directory in the left menu.
  

  2. Click Users, then click Add User.
  

  3. Click Purchase License.
  

  
  

  

  

  If you have any unused Lite user licenses, you can use them to add the user. To do this,
  

  1. Click Add Lite User next to Purchase License. 
  2. On the Add User page, the Add as Lite User checkbox will be selected by default.
     

  Learn more about Lite users.
  

  4. Enter the number of user licenses required.

  5. Click Calculate Price.

  6. Click Make Payment.
  

  
  

  

  7. Select your preferred payment method. Once the payment is complete, the additional licenses will be ready to assign to new users.

  Exceeded license limit while importing users:
  

  If you reach your user license limit when importing users, you can quickly buy more licenses by following the steps outlined below.
  

  
  

  1. Sign in to Zoho One, then click Directory in the left menu.
  

  2. Click Users, then click Add User.

  3. Click , then click Import.

  4. Click Purchase licenses. The required user count will be auto-populated based on the import.
  

  

  5. Click Calculate Price.
  

  

  6. Click Make Payment.
  

  7. Select your preferred payment method. Once the payment is complete, the additional licenses will be ready to assign to new users.
  

  Offline, Partner or Trail Zoho One subscription

  1. Offline ​method

  • Exceeded license limit while adding users: If your Zoho One subscription was purchased offline and you've reached your user license limit while adding, kindly contact support to purchase more licenses. 
    

  
  

  

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  1. Exceeded license limit while importing users: If your subscription was purchased offline and your license is exceeded while importing users, please contact us at upgrade@zohocorp.com to request additional licenses.
     

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  2. Partner account
  

  If your Zoho One subscription was purchased through our partner and you've reached your user license limit, please contact your partner to acquire additional licenses.
  

  

  3. Trial account
  

  If you're on the Zoho One trial and want to add or import new users, you can upgrade your subscription online or contact our support for assistance.
  

  • Upgrade Subscription: Clicking this button will take you to our store, where you can select the plan that best fits your needs.
    
  • Contact Support: Clicking this button will open the "Contact Us" form, allowing you to reach out to our support team directly.
    

  

  
  
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