Subscription Management - Cancel Subscription | Admin Guide - Zoho One

Cancel Zoho One subscription

Info: If your purchase was made offline, please contact your account manager or sales@zohocorp.com to cancel your subscription. Learn how to move to an online subscription.

Subscription-related actions can only be performed by the organization owner.

Cancel trial

  1. Sign in to Zoho One.
  2. Click your account icon in the top-right corner to reveal the sidebar.
  3. Under Subscription, click Cancel Trial.
  4. Enter your account password and the reason for terminating the account.
  5. Click Cancel my Zoho One account.

Cancel subscription

  1. Sign in to Zoho One.
  2. Click your account icon in the top-right corner to reveal the sidebar.
  3. Under Subscription, click Manage.

  4. If you're under the Flexible User Pricing, click Cancel Subscription beside Subscription Details.
  5. If you're under the All Employee Pricing, click Change Plan beside Subscription Details, then click Cancel Subscription.
    cancel-zoho-one-subscription
  6. State your reason for canceling the subscription, then click CONFIRM DOWNGRADE.
  7. Note: To cancel the subscription immediately, uncheck Downgrade automatically at the end of current billing cycle.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Upgrade from Zoho One trial

                                                            Sign in to Zoho One . Click your account icon in the top-right corner to reveal the sidebar. Under Subscription, click Upgrade. Note: If you have any paid subscriptions to individual services, ensure you add them to the Zoho One bundle before you ...
                                                          • Move to online subscription

                                                            Sign in to Zoho One . Click your account icon in the top-right corner to reveal the sidebar. Under Subscription, click Manage. In the top of the page, click Update Payment Method. Enter your card details, then click Update. Click OK.
                                                          • Zoho One Sync Tool - Overview

                                                            Zoho One Sync Tool performs a one-way synchronization from your existing LDAP server to the Zoho One Admin Panel. This enables you to maintain all your user identities in a single place, without having to add, edit, or disable user accounts manually ...
                                                          • Profiles in Zoho One - Overview

                                                            After enrolling devices with Zoho One, you can create and associate them with profiles. Profiles are used to impose policies (such as passcode, Wi-Fi, and VPN policies) to configure the device, and restrictions (such as camera and app restrictions) ...
                                                          • Zoho One Sync Tool - System requirements

                                                            Zoho One Sync Tool READ and REPLICATING DIRECTORY CHANGES permissions for the domains that need to be synced .NET Framework - 4.6 or later Browser - Internet Explorer 9 or later Operating System - Windows 7 or later   Password Sync Agent  ...

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources