Cancel Zoho One subscription
Info: If your purchase was made offline, please contact your account manager or sales@zohocorp.com to cancel your subscription. Learn how to move to an online subscription.
Subscription-related actions can only be performed by the organization owner.
Cancel trial
- Sign in to Zoho One .
- Click your account icon in the top-right corner to reveal the sidebar.
- Under Subscription, click Cancel Trial.
- Enter your account password and the reason for terminating the account.
- Click Cancel my Zoho One account.
Cancel subscription
Once you cancel your Zoho One subscription, all the applications associated with your account will be moved to the corresponding application's basic plan without any loss of data. The basic plan can either be free or trial expired. You can access the data in the respective standalone application.
But if you have any existing integrations and customizations in your active subscription, those will be lost.
- Sign in to Zoho One.
- Click your account icon in the top-right corner to reveal the sidebar.
- Under Subscription, click Manage.
- If you're under the Flexible User Pricing, click Cancel Subscription beside Subscription Details.
- If you're under the All Employee Pricing, click Change Plan beside Subscription Details, then click Cancel Subscription.
- State your reason for canceling the subscription, then click CONFIRM DOWNGRADE.
Note: To cancel the subscription immediately, uncheck Downgrade automatically at the end of current billing cycle. 
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Set up Zoho One
Sign up for Zoho One If you're new to Zoho, follow these steps: Go to Zoho One's homepage, then click ACTIVATE FREE TRIAL. Enter all the requested details, then click GET STARTED NOW. Go through the onboarding tour, choose a category to start with, ...{app_name} is a paid account in {app_name}. To map this account in Zoho One, you need to upgrade your Zoho One account.
Description You may encounter this error when you sign up for a Zoho One trial account and add a paid standalone app to it. Your data from the paid app will not be migrated to the Zoho One trial account unless you upgrade to a paid Zoho One ...Encryption at Zoho One
Encryption is primarily used to safeguard the contents of a message so that only the intended recipient can read it. This is done by replacing the contents with unrecognizable data, which could be understood only by the intended recipient. This is ...Move to online subscription
Sign in to Zoho One. Click your profile icon on the top-right corner to reveal the sidebar. Under Subscription, click Manage. At the top of the page, click Update Payment Method. Enter your card details, then click UPDATE. Click OK.Add JumpCloud to Zoho One
Prerequisites: Roles required in Zoho One: Organization Owner Organization Admin Roles required in JumpCloud: Admin Plan dependency in Zoho One: Free plan Using API Using SCIM Using API To add JumpCloud as a store in Zoho One using API integration, ...
New to Zoho LandingPage?
Zoho LandingPage Resources