Subscription Management - Cancel Subscription | Admin Guide - Zoho One

Cancel Zoho One subscription

Info: If your purchase was made offline, please contact your account manager or sales@zohocorp.com to cancel your subscription. Learn how to move to an online subscription.

Subscription-related actions can only be performed by the organization owner.

Cancel trial

  1. Sign in to Zoho One.
  2. Click your account icon in the top-right corner to reveal the sidebar.
  3. Under Subscription, click Cancel Trial.



  4. Enter your account password and the reason for terminating the account.
  5. Click Cancel my Zoho One account.

Cancel subscription

Once you cancel your Zoho One subscription, all the applications associated with your account will be moved to the corresponding application's basic plan without any loss of data. The basic plan can either be free or trial expired. You can access the data in the respective standalone application.
But if you have any existing integrations and customizations in your active subscription, those will be lost.
  1. Sign in to Zoho One.
  2. Click your account icon in the top-right corner to reveal the sidebar.
  3. Under Subscription, click Manage.



  4. If you're under the Flexible User Pricing, click Cancel Subscription beside Subscription Details.
  5. If you're under the All Employee Pricing, click Change Plan beside Subscription Details, then click Cancel Subscription.

    cancel-zoho-one-subscription
  6. State your reason for canceling the subscription, then click CONFIRM DOWNGRADE.
  7. Note: To cancel the subscription immediately, uncheck Downgrade automatically at the end of current billing cycle.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Upgrade from Zoho One trial

                                                                                                                          Sign in to Zoho One . Click your account icon in the top-right corner to reveal the sidebar. Under Subscription, click Upgrade. Note: If you have any paid subscriptions to individual services, ensure you add them to the Zoho One bundle before you ...
                                                                                                                        • Set up Zoho One

                                                                                                                          Sign up for Zoho One   If you're new to Zoho, follow these steps: Go to Zoho One's homepage , then click START YOUR FREE TRIAL. Enter all the requested details, then click GET STARTED NOW. Go through the onboarding tour, choose a category to start ...
                                                                                                                        • Move to online subscription

                                                                                                                          Sign in to Zoho One . Click your account icon in the top-right corner to reveal the sidebar. Under Subscription, click Manage. At the top of the page, click Update Payment Method. Enter your card details, then click UPDATE. Click OK.
                                                                                                                        • Encryption at Zoho One

                                                                                                                          Encryption is primarily used to safeguard the contents of a message so that only the intended recipient can read it. This is done by replacing the contents with unrecognizable data, which could be understood only by the intended recipient. This is ...
                                                                                                                        • {app_name} is a paid account in {app_name}. To map this account in Zoho One, you need to upgrade your Zoho One account.

                                                                                                                          Description You may encounter this error when you sign up for a Zoho One trial account and add a paid standalone app to it. Your data from the paid app will not be migrated to the Zoho One trial account unless you upgrade to a paid Zoho One ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources