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- Click your account icon in the top-right corner to reveal the sidebar.
- Under Subscription, click Cancel Trial.
- Enter your account password and the reason for terminating the account.
- Click Cancel my Zoho One account.
Cancel subscription
- Sign in to Zoho One
- Click your account icon in the top-right corner to reveal the sidebar.
- Under Subscription, click Manage.
- If you're under the Flexible User Pricing, click Cancel Subscription beside Subscription Details.
- If you're under the All Employee Pricing, click Change Plan beside Subscription Details, then click Cancel Subscription.
- State your reason for canceling the subscription, then click CONFIRM DOWNGRADE.
Note: To cancel the subscription immediately, uncheck Downgrade automatically at the end of current billing cycle.
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