Telephony - Call Settings and Preferences | Admin Guide - Zoho One

Call settings and preferences

The steps to configure call settings and preferences vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow.
Spaces UI
Unified UI
Spaces UI
  1. Sign in to Zoho One, then click  in the top-right corner.
  2. Click Marketplace in the left menu.
  3. Click Access below the Telephony section. 
  4. Click   on the bottom-right corner of your screen.
  5. Choose Preferences.


    Notes
    Setting you status Offline will decline all incoming calls to your number. Callers will be sent to voicemail or receive the unavailable message, as per your incoming call configuration.
  6. Choose either Browser or Custom Phone as required.
    1. Browser: All the incoming and outgoing calls can only be made through your browser. If you choose this option, the voice data is transmitted over the internet via WebRTC. Ensure your browser supports this protocol.
    2. Custom Phone: All the incoming and outgoing calls can only be made through your phone.
  7. Click Save.

Unified UI
  1. Sign in to Zoho One, then click Directory in the left navigation menu.
  2. Click Marketplace in the left menu.
  3. Click Access below the Telephony section.
  4. Click   on the bottom-right corner of your screen.
  5. Choose Preferences.



    Notes
    Setting your status Offline will decline all incoming calls to your number. Callers will be sent to voicemail or receive the unavailable message, as per your incoming call configuration.
  6. Choose either Browser or Custom Phone as required.
    1. Browser: All the incoming and outgoing calls can only be made through your browser. If you choose this option, the voice data is transmitted over the internet via WebRTC. Ensure your browser supports this protocol.
    2. Custom Phone: All the incoming and outgoing calls can only be made through your phone.
  7. Click Save.