Configure IVR menu
For example, let's assume you're setting up IVR for an ecommerce platform's support agents. You can make it look something like this:
- Keypress: 1 - Choose order
- Keypress: 1 - Order ID 324
- Keypress: 1 - Track order
- Keypress: 2 - Cancel order
- Keypress: 2 - Order ID 347
- Keypress: 1 - Track order
- Keypress: 2 - Cancel order
- Keypress: 2 - Refund cancelled order
- Keypress: 3 - Speak to an agent
To configure IVR menu
- Configure incoming call routing for a number.
- Enter the number under KeyPress and enter the message to be read out to the caller under Menu.
- Under Action, choose Configure IVR Menu to add another level of automated responses, or choose Assign User to route the call to the required user.
- Configure the remaining settings, then click Save.
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