Telephony - Disable Incoming Calls | Admin Guide - Zoho One

Disable incoming calls

Removing the incoming call routing configuration of a number will disable it from receiving any incoming calls.

The steps to disable incoming calls vary between the two User Interface versions supported in Zoho One. Select the UI version you use from tabs below and proceed with the steps that follow.
Spaces UI
Unified UI
Spaces UI
To disable incoming calls
  1. Sign in to Zoho One, then click  in the top-right corner. 
  2. Click Marketplace in the left menu.
  3. Click Access below the Telephony section, then go to the Incoming Call Routing tab.
  4. Click   next to the required phone number, then click Disable.

Unified UI
To disable incoming calls:
  1. Sign in to Zoho One, then click Directory in the left navigation menu.
  2. Click Marketplace in the left menu.
  3. Click Access below the Telephony section, then go to the Incoming Call Routing tab.
  4. Click    next to the required phone number, then click Disable.