Manage call recording storage

You will have 1,000 minutes of free storage. If you need additional storage, you can purchase a storage plan.

The steps to manage call recording storage vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.

Spaces UI

Unified UI

Spaces UI

To purchase storage plan

Sign in to Zoho One, then click in the top-right corner.
Click Marketplace in the left menu, then click Access below the Telephony section.
Under Installed, click Details on the required app.
Under Telephony Plan Details tab, click icon next to Buy Telephony Credits.
Click Change Storage Plan.
Choose your plan, then click Next.
Click Make Payment.

To delete recordings automatically

Sign in to Zoho One, then click in the top-right corner.
Click Marketplace in the left menu, then click Access below the Telephony section.
Under Installed, click Details on the required app.
Under Telephony Plan Details tab, scroll down to Recording Storage section.
Check the box and choose the number of months after which you want the recordings to be deleted.

Unified UI

To purchase storage plan

Sign in to Zoho One, then click Directory in the left menu.
Click Marketplace in the left menu, then click Access below the Telephony section.
Under Installed, click Details on the required app.
Under Telephony Plan Details tab, click icon next to Buy Telephony Credits.
Click Change Storage Plan.
Choose your plan, then click Next.
Click Make Payment.

To delete recordings automatically

Sign in to Zoho One, then click Directory in the left menu.
Click Marketplace in the left menu, then click Access below the Telephony section.
Under Installed, click Details on the required app.
Under Telephony Plan Details tab, scroll down to Recording Storage section.
Check the box and choose the number of months after which you want the recordings to be deleted.

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