Telephony - Overview
Use telephony to create an integrated phone system and let your users make calls with a single click from Zoho applications.
Your telephony integration
- Opens a pop-up for all incoming calls.
- Notifies users of any missed calls and lets them set reminders for their outbound calls.
- Allows users to take notes during a call, so they don't have to remember the details afterwards.
- Displays all relevant information when agents connect with a lead or customer, as well as when recruiters connect with potential candidates.
- Provides valuable insights based on your call data through reports and call analytics APIs.