Delete routing policy

Delete routing policy

The steps to delete routing policy vary for the User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
Spaces UI
Unified UI
Spaces UI
  • Sign in to Zoho One, then click  on the top-right corner.
  • Go to the Security tab, then go to Routing Policies.
  • Click on the policy you want to delete, click the  icon, then click Delete.
  • Confirm your action by clicking Delete again. You may be asked to verify your identity by re-authenticating yourself.
    • Unified UI
  • Sign in to Zoho One, then click Directory in the left menu.
  • Go to the Security tab, then go to Routing Policies.
  • Click on the policy you want to delete, click the  icon, then click Delete.
  • Confirm your action by clicking Delete again. You may be asked to verify your identity by re-authenticating yourself.
    • Notes
    When a routing policy is deleted, the users the policy was applied to will be assigned to a different policy. Users who aren't part of any other groups to which a routing policy is applied to will be made to use the default policy. This action is irreversible.