Edit routing policy

Edit routing policy

The steps to edit routing policy vary for the User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
Spaces UI
Unified UI
Spaces UI
  1. Sign in to Zoho One, then click  on the top-right corner.
  2. Go to the Security tab, then go to Routing Policies.
  3. Click on the policy you want to edit.
  4. Use the sub-tabs to edit the policy:
    1. Policy Info: You can add or remove groups to which the policy should be applied to, or add or remove groups to be excluded from the policy.
    2. Authentication Modes: You can edit the authentication modes that users belonging to this policy should be allowed to use. 
    3. Session settings: Edit the amount of time users can stay signed in at a time, or the amount of time users can stay signed in without actively using their account.
  5. Once you've made the changes in a sub-tab, click Update to save your changes.
Unified UI
  1. Sign in to Zoho One, then click Directory in the left menu.
  2. Go to the Security tab, then go to Routing Policies.
  3. Click on the policy you want to edit.
  4. Use the sub-tabs to edit the policy:
    1. Policy Info: You can add or remove groups to which the policy should be applied to, or add or remove groups to be excluded from the policy.
    2. Authentication Modes: You can edit the authentication modes that users belonging to this policy should be allowed to use. 
    3. Session settings: Edit the amount of time users can stay signed in at a time, or the amount of time users can stay signed in without actively using their account.
  5. Once you've made the changes in a sub-tab, click Update to save your changes.