I have multiple portals of an app. Why am I asked to pick just one when adding the app to Zoho One?
Description
You may encounter this situation in the following scenarios:
- You have signed up for two or more bundles that have common applications, and you are trying to map the applications from both the bundles to your Zoho One organization.
- You have signed up separately for a standalone application and a bundle that has that application, and you are trying to add the application to Zoho One.
Reason
Multiple portals cannot be managed within Zoho One. Let's look at an example to understand how multiple portals are created.
The applications in the People Plus bundle are People, Recruit, Expense, Payroll, Connect, Cliq, and Vault. Similarly, the applications in the Finance Plus bundle are Books, Expense, Subscriptions, Inventory, Invoice, Checkout, and Payroll. As you can see, there are two apps—Expense and Payroll—in common between the two bundles. If you have subscribed to these two bundles, and then access the standalone versions of Expense and Payroll, you can find that two portals have been mapped. When you then sign up for a Zoho One account, you can select which portal of each bundle to be added.
Solution
To work around this situation:
- You can add the portal which you want to manage from the Zoho One admin panel, and access the other portal from the standalone version of the app.
- If you've accidentally added the wrong portal to your Zoho One organization, contact our support team at support@zohoone.com for further assistance.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Adding Apps - Overview
Zoho One supports adding and managing three different types of apps: Zoho apps These are the standard apps that came bundled with your Zoho One subscription. Marketplace apps These are Creator custom apps and single sign-on (SSO) connectors for apps ...Set up Zoho One
Sign up for Zoho One If you're new to Zoho, follow these steps: Go to Zoho One's homepage , then click START YOUR FREE TRIAL. Enter all the requested details, then click GET STARTED NOW. Go through the onboarding tour, choose a category to start ...Add a Zoho app
Sign in to Zoho One , then click Directory in the left menu. Go to Applications, then click Add Application. Use the search bar to find your required application, then click Add. If you have one or more existing accounts in the app, you will be ...Get started with Zoho One for mobile
Admins who are already a part of the Zoho One organization can only continue to sign in to the mobile app. New users will have to sign up for Zoho One on the web app. The Zoho One mobile app offers several exciting features for admins. First, a ...Unable to add standalone app to Zoho One
Description Users may encounter this issue when attempting to add a standalone application (for example, Recruit) to their Zoho One suite. This can lead to the app being unapproved or not added at all. Reason The user is only an admin in Zoho One: If ...
New to Zoho LandingPage?
Zoho LandingPage Resources