Troubleshooting - Organization | Admin Guide - Zoho One

JPG files with CMYK color profiles cannot be uploaded


You may encounter this error when you're updating:
  1. Your organization's logo
  2. Your organization's favicon
  3. A user's photo
  4. A group's photo
  5. A Marketplace application's logo


Color profiles express the range of colors that can be represented by physical devices, such as monitors or printers. Images with CMYK color profiles look better in print, while images with RGB color profiles look better on digital displays. Therefore, JPEG-CMYK files are not supported by most online services, including Zoho One.


One of the following solutions can help you upload the image:
  1. Convert the image to the PNG file format using image editing software or an online converter
  2. Convert your JPG file to a more common color profile using image editing software
  3. Use a different image

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                                                                                                        • Edit logo and favicon

                                                                                                          Note: Only the organization owner can edit the organization information. Sign in to Zoho One , then click Directory in the left navigation menu. Go to Organization, then click Edit Logo and Favicon in the top-right corner below the organization logo. ...
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