Troubleshooting - Organization | Admin Guide - Zoho One

JPG files with CMYK color profiles cannot be uploaded


You may encounter this error when you're updating:
  1. Your organization's logo
  2. Your organization's favicon
  3. A user's photo
  4. A group's photo
  5. A Marketplace application's logo


Color profiles express the range of colors that can be represented by physical devices, such as monitors or printers. Images with CMYK color profiles look better in print, while images with RGB color profiles look better on digital displays. Therefore, JPEG-CMYK files are not supported by most online services, including Zoho One.


One of the following solutions can help you upload the image:
  1. Convert the image to the PNG file format using image editing software or an online converter
  2. Convert your JPG file to a more common color profile using image editing software
  3. Use a different image

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                              You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                  Manage your brands on social media

                                    Zoho Desk Resources

                                    • Desk Community Learning Series

                                    • Digest

                                    • Functions

                                    • Meetups

                                    • Kbase

                                    • Resources

                                    • Glossary

                                    • Desk Marketplace

                                    • MVP Corner

                                    • Word of the Day

                                      Zoho Marketing Automation

                                        Zoho Sheet Resources


                                            Zoho Forms Resources

                                              Secure your business
                                              communication with Zoho Mail

                                              Mail on the move with
                                              Zoho Mail mobile application

                                                Stay on top of your schedule
                                                at all times

                                                Carry your calendar with you
                                                Anytime, anywhere

                                                      Zoho Sign Resources

                                                        Sign, Paperless!

                                                        Sign and send business documents on the go!

                                                        Get Started Now

                                                                Zoho TeamInbox Resources

                                                                        Zoho DataPrep Resources

                                                                          Zoho DataPrep Demo

                                                                          Get a personalized demo or POC

                                                                          REGISTER NOW

                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now

                                                                                                • Related Articles

                                                                                                • Edit logo and favicon

                                                                                                  Note: Only the organization owner can edit the organization information. Sign in to Zoho One , then click Directory in the left navigation menu. Go to Organization, then click Edit Logo and Favicon in the top-right corner below the organization logo. ...
                                                                                                • Edit group logo

                                                                                                  Sign in to the Zoho One, then click Directory in the left navigation menu. Go to Groups, then select the group that needs its logo changed. Click  , then choose a new logo. Click Upload. Troubleshooting The following are some common errors you might ...
                                                                                                • Edit user details

                                                                                                  You can edit a user's details, such as their info, photo, and email address. Follow the steps to edit the details of a user: In the mobile application: For iOS devices: Open the Zoho One app on your mobile device, then tap  in the top right corner. ...
                                                                                                • Personalize app

                                                                                                  To change the logo: Sign in to Zoho One , then click Directory in the left menu. Go to Applications, then click the app you want to customize. Click , to choose a pre-designed logo, or to upload a new logo. Use pre-designed logo: Choose a design ...
                                                                                                • Troubleshooting - Overview

                                                                                                  Use these resources to troubleshoot the common issues you may face in Zoho One. Each article will have a description of when you may face the issue, the reason for it's occurrence, and the possible measures you can take to resolve it. If you are ...
                                                                                                Wherever you are is as good as
                                                                                                your workplace



                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                  CRM Tips

                                                                                                  Make the most of Zoho CRM with these useful tips.

                                                                                                    Zoho Show Resources