Troubleshooting - Organization | Admin Guide - Zoho One

JPG files with CMYK color profiles cannot be uploaded

Description

You may encounter this error when you're updating:
  1. Your organization's logo
  2. Your organization's favicon
  3. A user's photo
  4. A group's photo
  5. A Marketplace application's logo

Reason

Color profiles express the range of colors that can be represented by physical devices, such as monitors or printers. Images with CMYK color profiles look better in print, while images with RGB color profiles look better on digital displays. Therefore, JPEG-CMYK files are not supported by most online services, including Zoho One.

Solutions

One of the following solutions can help you upload the image:
  1. Convert the image to the PNG file format using image editing software or an online converter
  2. Convert your JPG file to a more common color profile using image editing software
  3. Use a different image

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