Not covered under current plan of allowed users in Zoho Cliq

Not covered under current plan of allowed users in Zoho Cliq

Description

Users may encounter an error stating they are "not covered under current plan of allowed users" when attempting to access Zoho Cliq. This prevents them from logging in or using the application because their account is not currently provisioned under an active license within the organization's Cliq configuration.

Reason

  1. User is designated as a free user: The affected user is listed under the "Free users list" in the organization's Cliq settings instead of being assigned to the active plan, causing the system to block access.

Solution

To resolve this issue, an organization administrator for Zoho Cliq must manually update the user's status to active.
To mark the user as active,
  1. Go to Zoho Cliq and log in as an admin.
  2. Click My Profile in the top-right corner.
  3. Under My Organization, click Admin panel.
  4. Under Users & Profiles, click Users.
  5. Set the filter to View all users.
  6. Select the affected user's profile, and click Mark as Active.