Assign Extended Apps to Users
This article explains how to assign, import, and remove Extended Apps for users.
How assignment works
- Assigning an Extended App to a user automatically assigns the corresponding add-on license.
- Removing or disabling the application for a user automatically releases the add-on license.
- If no add-on licenses are available, you will not be able to assign the app to more users until you purchase additional licenses.
Assign an Extended App to existing users
See: Assign app to users
The Extended App along with the corresponding add-on license will be assigned automatically.
Assign during user addition
See: Add a Lite user. When adding a new user (Admin Panel > Users > Add User), the License Selection page contains two sections:
Section | Description |
Zoho One Apps | Select a Zoho One or Lite User license. This section is optional. |
Extended Apps | Select one or more Extended Apps for the user. |
During user addition, you can assign:
- A Zoho One license with one or more Extended Apps, such as Zoho Voice
- A Lite User license with one or more Extended Apps
- One or more Extended Apps only
If you leave the Zoho One Apps section unselected (neither Zoho One license nor Lite User license) and only assign an Extended App, the user will be automatically classified as a Lite User.
Conditional Assignment
- Conditional Assignment rules can assign application access but cannot assign Extended App add-on licenses.
- For Conditional Assignment to work with an Extended App, the users must already possess the required add-on license. Only the application is assigned. It does not assign the required add-on license.
See also: Conditional assignment with Lite users
Import users
You can assign Extended Apps when importing users. During the import process, you will reach a License information step.
During import, you can assign:
- A Zoho One user with one or more Extended Apps
- A Lite User with one or more Extended Apps
- An Extended App only
To import users and assign only an Extended App to them:
- Set license type to Lite User.
- Leave the standard Lite add-on fields unselected.
- Select the required Extended App.
The imported users will be created as Lite Users with access to only the assigned Extended App.
See Also: Add & Import Lite Users for the complete user import procedure.
Remove an Extended App from a user
If an Extended App is the user's only valid license or add-on, removing it will trigger a warning as shown below:
Solution: To keep the user active, assign another valid license or add-on before removing the Extended App.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho FSM Video Tutorials
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho CPaaS?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Extended Apps - Overview
Zoho One includes a wide range of applications as part of your default subscription. Certain Zoho apps are not included as standard apps in your Zoho One subscription but can be connected to your Zoho One organization as Extended Apps. You can ...Assign Applications to Lite Users
This guide explains how application assignment works for Lite users in Zoho One, including license conflicts, admin role behavior, and Conditional Assignment rules. Learn to assign an app to an individual user, a group, or everyone. Applications can ...Add & Import Lite Users
Before you can add Lite users, ensure the following: Permission requirements: Organization Owner Organization Admin License requirements: At least one Lite-user add-on must be purchased and available in your organization You must have unused ...Troubleshooting Lite Users & Add-ons
This guide helps you resolve common issues with Lite users and Lite-user add-ons in Zoho One. If a Lite User Add-on isn't visible If you can't see a Lite-user add-on on your Manage Add-ons page: The app supported by the add-on must already be added ...Add Extended Apps
This article explains how to add Extended Apps to your Zoho One organization and migrate existing standalone subscriptions. Before you add Organization subscription requirement Extended Apps can be added only to paid Zoho One organizations. This ...
New to Zoho LandingPage?
Zoho LandingPage Resources