Users - Generate backup code for a user | Admin Guide - Zoho One

Generate backup code for a user

Prerequisites

  1. Roles required to perform this action: Organization Owner or Organization Admin.
  2. Confirmed users in your organization.

The steps to Generate Backup code for a user vary between the three user interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
One Experience
Spaces UI
Unified UI
One Experience
Steps to generate backup code
  1. Sign in to Zoho One , then click the Admin Panel icon on the top right corner.
  2. Click User Management on the left menu, the Users tab opens by default.
  3. Click on the user for whom you want to generate a backup code.
  4. Click the meatball icon , then click Generate Backup Code.
  5. Authenticate yourself as an admin and you can copy the displayed backup code to your clipboard and share it with the user. The user can use this code only once to sign in to their account.
You cannot generate backup code for
  1. Users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to perform the action.
  2. Users with mobile number and not an email as their primary email. You can contact the user to generate the code themselves at accounts.zoho.com.

Spaces UI
Steps to generate backup code
  1. Sign in to Zoho One , then click the Directory Settings icon on the top right corner.
  2. Click User Management on the left menu, the Users tab opens by default.
  3. Click on the user for whom you want to generate a backup code.
  4. Click the meatball icon , then click Generate Backup Code.
  5. Authenticate yourself as an admin and you can copy the displayed backup code to your clipboard and share it with the user. The user can use this code only once to sign in to their account.
You cannot generate backup code for
  1. Users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to perform the action.
  2. Users with mobile number and not an email as their primary email. You can contact the user to generate the code themselves at accounts.zoho.com.



Unified UI

Steps to generate backup code

  1. Sign in to Zoho One , then click Directory in the left menu.
  2. Click Users from the left menu, then click on the user for whom you want to generate a backup code.
  3. Click , then click Generate Backup Code. You can copy the displayed backup code to your clipboard and share it with the user. The user can use this code only once to sign in to their account.

Notes
You cannot generate backup code for 
1. users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to perform the action. 
2. users with mobile number and not an email as their primary email. You can contact the user to generate the code themselves at accounts.zoho.com.