Users - Reset MFA | Admin Guide - Zoho One

Reset MFA for users

Notes
You cannot reset MFA for 
1. external users, however, you can send them an invitation to join your organization, after which you can manage their MFA settings.
2. users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to reset MFA. 
3. users who have a mobile number as their primary email instead of an email.

Prerequisites:

Roles that can perform this action:
  1. Organization Owner
  2. Organization Admin
  3. Help desk Admin
  4. Security Admin
  5. Custom roles with Manage MFA permission
On reset, the user's existing MFA configuration will be cleared and they will be prompted to configure MFA the next time they sign in.

The steps to Reset MFA for users vary between the three User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
One Experience
Spaces UI
Unified UI
One Experience
  1. Sign in to Zoho One , then click the Admin Panel icon  on the top right corner.
  2. Click User Management on the left menu, the Users tab opens by default.
  3. Click the meatball menu  , then click Reset MFA. 
  4. You can reset MFA for either a single user or multiple users:
    1. To reset the MFA for a single user, click on the user, then click Reset MFA.

    2. To reset MFA for multiple users, select the users whose MFA need to be reset, then click Reset MFA. 

  5. Ensure you have picked the users to reset MFA, then click Reset.
  6. On the pop-up, click Verify and re-authorize to verify your identity with your password. On the confirmation screen, click Reset.
  7. Click Yes, Reset.
    Notes
    While performing sensitive actions, you will need to periodically re-authenticate.



Spaces UI
  1. Sign in to Zoho One , then click the Directory Settings icon on the top right corner.
  2. Click User Management on the left menu, the Users tab opens by default.
  3. Click the meatball menu , then click Reset MFA. 
  4. You can reset MFA for either a single user or multiple users:
    1. To reset the MFA for a single user, click on the user, then click Reset MFA.

    2. To reset MFA for multiple users, select the users whose MFA need to be reset, then click Reset MFA. 

  5. Ensure you have picked the users to reset MFA, then click Reset.
  6. On the pop-up, click Verify and re-authorize to verify your identity with your password. On the confirmation screen, click Reset.
  7. Click Yes, Reset.
    Notes
    While performing sensitive actions, you will need to periodically re-authenticate.


Unified UI
  1. Sign in to Zoho One, the click Directory in the left menu.
  2. Click Users tab in the left panel, then click on the required user to reset their MFA.
  3. You can reset MFA for either a single user or multiple users:
    1. To reset the MFA for a single user, click on the user, then click Reset MFA.
    2. To reset MFA for multiple users, select the users whose MFA need to be reset, then click Reset MFA. 

  4. Ensure you have picked the users to reset MFA, then click Reset.
  5. On the pop-up, click Verify and re-authorize to verify your identity with your password. On the confirmation screen, click Reset.
  6. Click Yes, Reset.
    Notes
    While performing sensitive actions, you will need to periodically re-authenticate.