Deactivate / Reactivate a device

Prerequisites

Roles required to perform this action:

Organization owner
Organization admin

To deactivate a device:

Log in to Zoho One.
Click Directory in the left menu. Go to Device Management, then click Device Authentication.
Click the icon next to the name of the device you want to deactivate.
Click Disable.

Upon deactivation, the device will no longer be accessible to the managed users. Only mapped accounts will be disabled. Unmapped accounts will remain active.

Note: In case a device has only one user account and also synced to Zoho One when device deactivation is attempted, a pop-up alerting the user of a potential lock-out is issued.

To reactivate a device:

Log in to Zoho One.
Click Directory in the left menu. Click Device Management, then click Device Authentication.
Click the icon next to the name of the device you want to activate.
Click Activate to confirm.

The device will become active again. New users can now be assigned to it, and existing users can use their accounts again.

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