Deactivate / Reactivate a device | Managing Devices - Admin Guide

Deactivate / Reactivate a device

Prerequisites  

Roles required to perform this action:
  1. Organization owner
  2. Organization admin
The steps to deactivate or reactivate a device varies between the three User Interface versions supported in Zoho One. Select the UI version you use and proceed with steps that follow:

To deactivate a device:

One Experience UI
Spaces UI
Unified UI
One Experience UI
  1. Sign in to Zoho One, then click the Admin Panel icon  on the top-right corner.
  2. Click Devices on the left menu, the Device Management tab opens by default.
  3. Hover over the required device and click the Kebab menuon the right.
  4. Click Deactivate.



  5. Click Disable to confirm.
Upon deactivation, the device will no longer be accessible to the managed users. Only mapped accounts will be disabled. Unmapped accounts will remain active.
Notes
Note: In case a device has only one user account and also synced to Zoho One when device deactivation is attempted, a pop-up alerting the user of a potential lock-out is issued. 
Spaces UI
  1. Sign in to Zoho One, then click the Directory Settings icon  on the top-right corner.
  2. Click Devices on the left menu, the Device Management tab opens by default.
  3. Hover over the required device and click the Kebab menuon the right.
  4. Click Deactivate.



  5. Click Disable to confirm.
Upon deactivation, the device will no longer be accessible to the managed users. Only mapped accounts will be disabled. Unmapped accounts will remain active.
Notes
Note: In case a device has only one user account and also synced to Zoho One when device deactivation is attempted, a pop-up alerting the user of a potential lock-out is issued. 
Unified UI
  1. Log in to Zoho One.
  2. Click Directory in the left menu. Go to Device Management, then click Device Authentication.
  3. Click the icon next to the name of the device you want to deactivate.

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  4. Click Disable.
Upon deactivation, the device will no longer be accessible to the managed users. Only mapped accounts will be disabled. Unmapped accounts will remain active.
Notes
Note: In case a device has only one user account and also synced to Zoho One when device deactivation is attempted, a pop-up alerting the user of a potential lock-out is issued. 

To reactivate a device:

One Experience UI
Spaces UI
Unified UI
One Experience UI
  1. Sign in to Zoho One, then click Admin Panel icon   on the top-right corner.
  2. Click Devices on the left menu, the Device Management tab opens by default.
  3. Hover over the required device and click the Kebab menu  on the right.
  4. Click Reactivate.
  5. Click Activate to confirm. 
The device will become active again. New users can now be assigned to it, and existing users can use their accounts again.

Spaces UI
  1. Sign in to Zoho One, then click Directory Settings icon  on the top-right corner.
  2. Click Devices on the left menu, the Device Management tab opens by default.
  3. Hover over the required device and click the Kebab menu  on the right.
  4. Click Reactivate.
  5. Click Activate to confirm. 
The device will become active again. New users can now be assigned to it, and existing users can use their accounts again.

Unified UI
  1. Log in to Zoho One.
  2. Click Directory in the left menu. Click Device Management, then click Device Authentication.
  3. Click the  icon next to the name of the device you want to activate.

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  4. Click Activate to confirm. 
The device will become active again. New users can now be assigned to it, and existing users can use their accounts again.