Configure SAML in Zoho One/Directory

If you're a Zoho One user:

1. Sign in to Zoho One, then click Directory in the left menu.
   
2. Go to Marketplace, then click Browse Applications.
   
3. Use the search bar to find and install Zendesk.
   

If you're a Zoho Directory user:

1. Sign in to Zoho Directory, then click Admin Panel in the left menu.
   
2. Go to Applications, then click Add Application.
   
3. Use the search bar to find and add Zendesk.
   
   
4. Name your app and enter the Domain Name.
   
   Your Domain Name is the first part of your Zendesk URL. If your URL is "zylker.zendesk.com", your Domain Name will be "zylker".
5. Click Add.
   
6. Click the Single Sign-On tab.
   
7. Click Service Provider Details to check and verify the SP details. You can also edit them, if needed.
   
8. Click Identity Provider Details, then copy the Sign-in URL and the Fingerprint (sha-256).

Configure SAML in Zendesk

1. Sign in to your Zendesk account as an administrator.
   
2. Go to the Admin Center.
   
3. Click  in the side bar.
   
4. Click Security, then click Single sign-on.
   
5. Click Configure next to SAML.
   
6. Paste the previously-copied Sign-in URL and Fingerprint (sha-256) in their respective fields.
   
7. Click Save.
   

Just-in-time provisioning

Test the SAML connection

1. Return to the Zoho Directory Admin Panel.
   
2. Go to Applications, then click Zendesk.
   
3. Click Assign Users, choose yourself from the list, then click Assign.
   
4. Click on the icon next to the app's name. If everything is working, you should be automatically signed in and taken to Zendesk's homepage.
   

Enforce SAML SSO

To assign SSO for team members: 

1. Go to the Admin Center.
   
2. Click  in the side bar, then click Security.
   
3. Click Team member authentication.
   
4. Select External authentication, then select SAML as the SSO option.
   
5. Click Save. 

To assign SSO for end users: 

1. Go to the Admin Center.
   
2. Click  in the side bar, then click Security.
   
3. Click End user authentication.
   
4. Select SAML as the SSO option.
   
5. Click Save.