Groups - Add Department | Mobile Guide - Zoho One

Add department

Prerequisites

  1. Organization Owner
  2. Organization Admin
iOS
  • Open the Zoho One Admin app on your mobile device.
  • Tap at the bottom, then tap CREATE GROUP.
  • Tap Department, then enter the Department name, Group email, and Department description.
  • Tap Next, assign the Department head, and add Moderators, Members and Followers.
    1. Department Head: Usually, an employee cannot be a Member in more than one department. However, a single manager might supervise multiple departments, and might need updates from all those departments. Those managers can be assigned as the Department Head in all the departments they oversee.
    2. Moderators: Moderators can add or remove members and manage department settings.
    3. Members: Members are the non-privileged employees present in the department.
    4. Followers: There may be cases where an employee needs to be part of multiple departments. For example, support agents might need to stay in touch with the Production and Management teams in order to keep their knowledge bases updated. In those cases, the employee can be added to additional departments as a follower. They will have access to all the resources of the additional departments, but will only be considered a Member of their primary department.
  • Tap Add.

    • Android
    1. Open the Zoho One Admin app on your mobile device.
    2. Tap at the bottom, then tap CREATE GROUP.
    3. Tap Departments, then enter the Department Name, Department Mail, and Department Description.
    4. Tap Next, assign the Department Head, and add Moderators, Members and Followers.
      1. Department Head: Usually, an employee cannot be a Member in more than one department. However, a single manager might supervise multiple departments, and might need updates from all those departments. Those managers can be assigned as the Department Head in all the departments they oversee.
      2. Moderators: Moderators can add or remove members and manage department settings.
      3. Members: Members are the non-privileged employees present in the department.
      4. Followers: There may be cases where an employee needs to be part of multiple departments. For example, support agents might need to stay in touch with the Production and Management teams in order to keep their knowledge bases updated. In those cases, the employee can be added to additional departments as a follower. They will have access to all the resources of the additional departments, but will only be considered a Member of their primary department.
    5. Tap ADD.