Reset password for a user
Overview
If a user
forgets their password or can't sign in to Zoho One, you can reset their
password to help them regain access. After the reset, the user will
receive an email containing a one-time password, which they can use to
set a new password. This process ensures secure and uninterrupted access
to their account.
You cannot reset passwords for
1. Zoho One Organization Owners or external users.
2. users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to reset password.
1. Zoho One Organization Owners or external users.
2. users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to reset password.
Prerequisites
- Organization Owner
- Organization Admin
iOS
- Open the Zoho One Admin app on your mobile device, then tap
on the top-right corner.
- Under USERS, tap on the user whose password you want to reset.
- Tap Reset Password.
- In the New Password field, an auto-generated password will already be filled. You can keep
this password, manually enter a new password, or generate another
password by tapping
.
- Select Force users to change the password on login if you want the user to change the password the next time they sign in.
- Under Active login sessions:
- Web sessions will be cleared automatically will be selected by default. It cannot be deselected. With this option,
the user will be signed out of all active web sessions, and will need
to sign in again with the new password.
- Select Clear mobile sessions and API token if needed. With this option, the user will be signed out of all active
mobile app sessions, and will need to sign in again with the new
password.
- Select Email the new password to the users to inform the user of the new password.
- Tap Reset Password.
- Enter your password in the pop-up message, then tap Confirm.
- Tap SHARE to share the new password with the user.
Android
- Open the Zoho One Admin app on your mobile device.
- Tap
in the bottom-right corner, then tap Users.
- Tap on the user whose password you want to reset, then tap Reset Password.
- In the New Password field, you can manually enter a new password, or generate another password by tapping
- Select Force users to change the password on login if you want the user to change the password the next time they sign in.
- Under Active login sessions:
- Web
sessions will be cleared automatically will be selected by default. It
cannot be deselected. With this option, the user will be signed out of
all active web sessions, and will need to sign in again with the new
password.
- Select Clear mobile
sessions and API token if needed. With this option, the user will be
signed out of all active mobile app sessions, and will need to sign in
again with the new password.
- Select Email the new password to the users to inform the user of the new password.
- Tap Reset Password.
- Enter your password in the pop-up message, then tap Confirm.
- Tap SHARE to share the new password with the user.
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