How to enable cross-domain tracking setup in Zoho PageSense | User guide

Enable cross-domain tracking in PageSense

Cross-domain tracking is the process of tracking a visitor's journey across different domains to achieve a desired goal or action. For example, your user visits your website's homepage www.technology.com, clicks the blog tab on the page and is redirected to www.blogtechnology.com. 

If you don't enable cross-domain tracking, Zoho PageSense will consider a user to be two separate visitors accessing two different web pages. The user session that spans two domains (www.technology.com and blog.technology.com) will also be counted as two different sessions instead of a single session. This leads to incorrect visitor tracking data, which may affect the business decisions you make. 


If you enable cross-domain tracking, you will be able to view the actual path taken by the visitor across different domains and produce a cumulative report from all the domains they visit. In this case, the report will track visitors landing on your site and going to the blog section or any other section of your website or other microsites.


Enabling cross-domain tracking in Zoho PageSense 

You can enable or disable the cross-domain tracking setup for individual projects in Zoho PageSense as required. For example, you run an ecommerce store that uses multiple domains and you want to understand your customer's journey from the moment they land on your website, how they interact with browser items on the page, add products to their cart, and decide to make a purchase. In this case, enabling cross-domain tracking for your project will help provide a more comprehensive view of your buyers' journeys across your various domains, such as from the cart page www.shoppingcart.com to the payments page www.payments.com and track the following metrics for a visitor to your shopping site:

  1. Navigation path between different pages
  2. Total time on site as a sum of time spent on each page
  3. Number of individual sessions and unique sessions
  4. Number of unique users
  5. Whether users come from an organic search results, through a paid search, or from other referral websites or social media pages.

However, if you are concerned about staying compliant with increasingly strict privacy policies regarding tracking users' personal data, you can turn off this option at any time in PageSense and only track visitor information originating from a single business domain. 

To enable cross-domain tracking:
1. Choose the project you want to enable or disable cross-domain tracking for on your website.

2. Click the Snippet tab on the top bar and copy-paste your Project's code snippet code in the <head> tag of all the website domains where you want to run your experiment and track visitor information.

3. Click Project Settings in the top-right corner, select the Cross-Domain Tracking tab, and click the Allow Cross-Domain Tracking toggle button.
Once it is enabled, your experiments will capture your visitors' data continuously across all the domains or subdomains on your original site. 
By default, PageSense will have this option turned off for your projects.

  1. Cross-domain tracking is currently available for funnel analysis, form analytics, personalization, A/B testing, and split testing experiments in PageSense.
  2. Zoho PageSense uses first-party cookies (for the same domain) and third-party cookies (for cross domains) to identify and track every individual user coming to your website. Without a cookie to associate with the visitor, Zoho PageSense has no way of knowing that the visitor to the new domain is the same as the visitor from the previous domain. 
  3. Tracking visitors across different domains will not work if your visitors have blocked third-party cookies in their web browser, even if you enabled the cross-domain tracking setup in PageSense.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Integrate Zoho SalesIQ with PageSense

                                                                                                                          If you are using Zoho SalesIQ, the live chat software used to connect and solve customer queries, then integrating with Zoho PageSense will let you easily view your customers' behavior on the website in real time, and further provide enhanced ...
                                                                                                                        • Invite new users and assign roles in Zoho PageSense

                                                                                                                          In PageSense, you can invite new members to collaborate on different projects, and assign them various roles such as administrators, members, editors, and viewers. Defining specific roles to individuals in a project is specifically useful when there ...
                                                                                                                        • Integrate Kissmetrics with Zoho PageSense

                                                                                                                          With the Kissmetrics integration, you can track web metrics for each variation in your Zoho PageSense experiment. To enable the integration, add the Kissmetrics integration code snippet in the pages you want to track. After you set it up once, it ...
                                                                                                                        • Install the PageSense snippet on Zoho Sites

                                                                                                                          If you are using Zoho Sites, to create visually appealing websites, then you can easily add the Zoho PageSense snippet on your Sites websites and start tracking visitor data in a few simple clicks , without the need to install the snippet manually. ...
                                                                                                                        • Create a new project in PageSense

                                                                                                                          Your space and projects in PageSense have the option to add new collaborators, and to set user-based permissions for individuals working across different projects in your space (referred as My Space). Note: You can only create a space using a single ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources